Customer Success Manager
- Act as the primary point of contact and partner for your 10 - 15 Enterprise customers, guiding them from the initial implementation phase to smooth daily operations - to make sure they get the optimal value from Crunchr.
- Understand customers’ needs and desired outcomes, leveraging your content/platform knowledge to help them build success plans and organize review meetings to keep track of progress.
- Drive activities that align with the planned objectives. This may involve initiatives around enhancing data quality, conducting training, contributing to broader HR projects and crafting success stories in collaboration with HR leadership.
- Handle technical and (people analytics) content queries. We consider this role as an extension to our product, so you will need to become an expert in our platform to be able to support our customers independenty. For more complex queries you will be supported by our Product & Tech teams.
- Manage your portfolio of customer projects, coordinating seamlessly with team members to meet project deadlines and deliverables.
- Collaborate with our Marketing department to create customer success stories and with our Sales team to continuously evolve our customer proposition. Additionally, consult with our Product and Engineering team, facilitating co-innovation through our customers’ use cases.
- A university degree.
- At least 5 years of relevant working experience (ideally customer-facing, HR-related and/or consulting roles).
- Expertise in HR and/or People Analytics and a solid understanding of how HR departments and processes work.
- A blend between exceptional communication and relationship building skills at all levels, and strong analytical and data interpretation skills.
- Bias for action: proactive self-starter with the ability to work in a dynamic and fast-paced environment.
- You are a great fit with our core values.
- You want to work out of our Boston office at least 2 days per week.
NICE TO HAVES
- Experience in the SaaS industry.
- Experience in change management.
- Experience in working with deep-analytical tools.
- Experience with Crunchr.
- A role in which you can have great impact, you'll be part of a scale-up that is building something big!
- A well-connected office in Boston
- Competitive salary, bonus, stock option plan and secondary conditions like: medical- and pension benefits.
- A team of caring and collaborative self-starters with strong expertise and even stronger drive to enable people insights for the organizations we work with.
Recommended Jobs
ETL Developer
Are you a skilled Software Development professional with a proven track record for designing and developing ETL code? Look no further – you could be the ideal candidate for us! At the Center for H…
Home Health Visits Registered Nurse
Job Description Job Description $10,000.00 SIGN-ON BONUS!!!! Registered Nurse - Home Health Visits Full-Time with Comprehensive Benefits Package AND Work/Life Balance! BAYADA Ho…
ACO Nurse Care Manager
Job Description Job Description **** 10,000 SIGN-ON BONUS**** The Nurse Care Manager provides complex care management, connecting members with appropriate social services and promoting self-mana…
Teachers Aides $20-$25+
Location: Methuen, MA 01844 Date Posted: 08/29/2025 Category: School Education: HS Graduate/GED Now Hiring: Full-Time Teacher's Aides & Educational Instructional Aides Hours & Compensati…
Service Technician - Stone Gate
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in ins…
Associate Vice President & University Controller, Financial Operations
Reporting to the Vice President, Financial Operations, Boston University’s (BU) Associate Vice President & University Controller (Controller) is responsible for maintaining the accounting records of …
Office Administrator
BASIC FUNCTION: The Recreation Office Administrator is responsible for a variety of clerical work within the department. RESPONSIBILITIES: The essential functions or duties listed below are …
GM Service Advisor
Job Summary: Central Buick GMC of Norwood is seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. The Service Advisor will be responsible for providing ex…
FT Brand Ambassador
Position Overview Full-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the cust…
Environmental Operation & Maintenance (O&M) Technician
Job Description Job Description Ground/Water Treatment & Technology, LLC (GWTT) is a leading environmental contracting company. GWTT constructs water treatment plants, provides construction dewat…