CUSTOMER SERVICE
Description
Customer Service Account Manager
New Bedford, MA
Description
Position Summary
This position develops new revenue opportunities from customers and corporate profit margin whenever obtainable and ensures that we deliver on opportunities. This role plays an integral part in establishing business relationships with customers and driving new business throughout the organization. Develop relationships to promote sales growth through inbound and outbound contacts. Sales and service act as the liaison between the customer & all internal departments. As such, customer responsiveness, teamwork, accuracy, and thoroughness are imperative to the position.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Develop relationships and promote sales growth through outbound contacts and generating leads
- Responsible for meeting assigned sales revenue targets
- Create and execute tactical sales plans
- Seek out and develop new customers through leads provided and outbound calls that encourage customer visits and presentations
- Build revenue opportunities by utilizing standard follow-up activities and searching for additional applications, increased volume, referrals, cross-selling, and understanding the value proposition brought to the customer.
- Record all communications, tasks and customer information in CRM.
- Ensure all customer communication made through CRM (HubSpot), is up-to-date, clean, and tasks are always completed on time.
- Assists other customer care team members when appropriate.
- Utilize internal resources for more complex sales solutions and technical issues.
- Notify Sales Management of customer concerns that may impact business relationships or profitability.
- Responsible for organized and clean work area.
- Ensure the safe and efficient use of materials and equipment.
- Performs other related duties as assigned by management.
Compensation Commensurate with experience and attractive benefits!
Requirements
Requirements
- Customer sales/customer service experience is preferred;
- Strong computer and systems experience is required (Word, Excel, and PowerPoint, internet);
- Excellent communication skills focusing on oral, written, and listening abilities;
- Demonstrated people skills with an ability to build key relationships with potential customers;
- Excellent organizational skills;
- Solution-driven with the ability to work through a problem and maintain focus under pressure;
- Active team player who always exhibits a positive work attitude and can work with little supervision;
- A desire to work with a high-performance team and a willingness to grow and be challenged!
Recommended Jobs
Cleaning Team Member
PROVIDE FOR YOU: * Full time hours (averaging 30-40 hours per week) with benefits * Free hand-on field training provided to you * Daily schedule with no nights and no weekend work! * FREE unifo…
Senior Associate, Investor Relations and Business Development
Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. For more than a decade, we have led our industry and worked at the fr…
Truck rental account specialist internship
Overview The Enterprise Truck Rental Division has an opening for a Summer Truck Rental Account Specialist Internship. Our Truck Rental Division provides transportation solutions within the tru…
Senior Enterprise Account Executive - NAMER
Salary Range: $120,000-$150,000 On Target Earnings: $250k year one, $350k year two, and +$100k per additional year growth potential This is a fully remote position. Company Overview Our Mi…
Northeast Territory Sales Manager
THE COMPANY Who We Are: Tradition and Innovation HAIX® is a family-owned footwear manufacturer trusted by thousands of firefighters, EMTs and paramedics, law enforcement officers, foresters and…
Patient Care Technician - Medical/Telemetry/Stroke 36 hours/week 7a-7:30p $2,500 sign on bonus
Patient Care Technician - Medical/Telemetry/Stroke 36 hours/week 7a-7:30p $2,500 sign on bonus Job Ref: 33070 Category: CNA & Nursing Assistant Location: 133 Old Road to Nine Acre Corner, Concord,…
Sr Admin Assist (Hybrid - Boston MA)
JOB DESCRIPTION For over thirty years, Cytel has enabled the world’s biotech and pharmaceutical companies to make confident, evidence-based decisions to ensure successful outcomes. As industry lea…
Senior Corporate Accountant
Employment Type: Full-Time FSLA: Salary/Exempt Division: Finance Department: Corporate Accounting Reports to: Assistant Corporate Controller Supervisory Duties: Yes The Senior…