Product Support Specialist, Specialty Coatings and Paint
- Provide expert technical support and product recommendations for paints, coatings, sealers, and related products.
- Respond to customer inquiries regarding application methods, performance expectations, and troubleshooting.
- Investigate technical complaints and field performance issues to identify root causes and recommend corrective actions.
- Prepare clear and concise technical reports and communicate findings to internal stakeholders.
- Conduct field visits to customer sites, distributors, and contractors to evaluate product performance and resolve technical concerns.
- Partner with Sales, Customer Service, Manufacturing, R&D, and suppliers to ensure timely resolution of customer issues.
- Serve as a trusted technical resource while balancing customer satisfaction with company objectives.
- Collaborate with Product Management and R&D to define product performance requirements and customer needs.
- Contribute market insights and field feedback to support product development priorities and roadmap planning.
- Coordinate competitive product evaluations and benchmarking activities.
- Support new product introduction and commercialization efforts.
- Develop and deliver technical training materials for new and existing products.
- Act as a field representative and voice of the customer throughout the product development process.
- Deliver technical training programs for contractors, distributors, dealers, sales teams, and customer service representatives.
- Develop application best practices and educational resources to improve product performance and customer success.
- Promote safe and effective product use through hands-on demonstrations and technical presentations.
- Maintain accurate records of customer interactions, investigations, field visits, and technical findings.
- Assist with customer complaint tracking, trend analysis, and reporting.
- Effectively prioritize multiple projects and customer requests in a fast-paced environment.
- Maintain a safe, organized, and compliant work environment.
- Support additional projects and initiatives as assigned.
- 5+ years of experience in architectural paints, coatings, construction materials, or a related industry.
- Understanding of coating technologies, surface preparation, application methods, and coating performance.
- Experience troubleshooting product performance and application-related issues.
- Ability to read, interpret, and explain Technical Data Sheets (TDS), Safety Data Sheets (SDS), and product specifications.
- Experience working directly with customers, contractors, distributors, or technical end users.
- Good verbal, written, and presentation skills.
- Strong problem-solving, analytical, and root-cause investigation skills.
- Proficiency with Microsoft Office.
- Ability to travel locally and nationally as needed.
- Experience with spray equipment, application tools, and coating systems preferred.
- Knowledge of construction, building materials, or specialty coatings markets preferred.
- Experience conducting product demonstrations and technical training programs preferred.
- Familiarity with complaint management, quality systems, or continuous improvement methodologies preferred.
- Strong safety mindset.
- Compensation: $75,000 – $90,000 a year. Actual pay is dependent on candidates’ overall skills for the role
- Annual bonus eligible
- Progressive paid time off policy that empowers you to take the time you need to recharge
- 401K Employer contribution plan, with eligibility the first of the month following 90 days of employment
- Excellent health, dental and vision insurance packages to fit your needs
- A values-driven culture with colleagues that rally around People, Accountability, Trust and Execution
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