Customer Engagement Specialist

Job Description

Job Description

Overview

At Esler Companies | Renewal by Andersen our best customer conversations do more than book an appointment. They rebuild trust, create momentum, and remind homeowners why they chose Renewal by Andersen in the first place. As a Customer Engagement Specialist you’ll reconnect with past customers, help them take the next step on future projects, and bring care, urgency, and accountability to every call.

Why Esler Companies

At Esler, culture is not a poster on the wall. It shows how we treat people, how we solve problems, and how we follow through. You will be part of a team that takes the work seriously without losing the human side of it. We care about results, and we care about how those results are earned. That means clear communication, real accountability, strong coaching, and a shared commitment to doing right by homeowners and teammates.

Responsibilities

• Call existing customers using company tools and clear, respectful communication.
• Schedule appointments with our Sales Consultants when customers are ready to explore additional window and door projects.
• Generate referrals in a natural, service-minded way after positive customer conversations.
• Build trust quickly by listening well, asking thoughtful questions, and keeping the customer’s experience positive.
• Accurately document customer interactions and appointment details.
• Partner with management to address questions and resolve customer concerns.
• Work toward daily activity and performance goals with consistency and ownership.
• Participate in team meetings, coaching sessions, and ongoing training.
• Perform additional responsibilities as assigned.

Qualifications

• At least two years of experience in call center, customer service, sales, telemarketing, or appointment setting roles preferred.
• Clear verbal and written communication.
• Ability to make conversations feel natural and helpful.
• Openness to coaching and the discipline to apply feedback quickly.
• Comfort working independently while staying connected to team goals.
• Flexibility when priorities shift and the focus to keep moving with purpose.
• Comfortable using computers and entering information accurately.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.