Account Manager
- Associates Degree or 5+ years experience in an Inside Sales/Account Management role
- Minimum 3 years working for a manufacturing company
- Military and Government industry customer experience is preferred
- Exceptional communication and feedback skills
- Proven ability to handle customer escalations and resolve high-stakes issues in a timely manner
- Monitor and grow top tier customer accounts including pre and post sales inquiries, including price quotations, order entry, delivery/ lead times, expedites and other related requirements.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
- Ensure quotes and customer orders are efficiently processed within the ERP system, provided and confirmed with customers in a timely manner and followed up on for efficiency.
- Contract review of sales orders processed for accuracy.
- Lead by example and maintain top tier performance in quality of work, productivity and customer account growth.
- Proactively manage the CRM platform (Salesforce) along with Regional Sales Managers to maintain the latest information for customers and proposals/program updates.
- You will have the opportunity to work collaboratively with Product Management, Field Sales, Quality, Engineering and Operations teams on customer requirements
- Collaborating with Production and Planning is essential to ensure accurate lead times and order status updates are available and provided to customer in a timely manner
- Foster a culture of continuous improvement
- Actively contribute to process improvements, suggesting & implementing strategies to optimize workflow, customer satisfaction, and team efficiency
- Manage projects necessary to meet business requirements and opportunities
- Google Enterprise
- ADP
- ERP (Visual)
- Candidate Inquiries Only-No Third-Parties***
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