Credit Supervisor-Patient Financial Services

Job Description The Cash Posting & Credits Supervisor is responsible for supervising the daily operations of cash posting and credit balance teams. This role ensures the accurate and timely posting and reconciliation of all incoming payments while maintaining credit balances in compliance with payer and regulatory guidelines and company policies. Responsibilities + Supervise the processing of payment batches, including denials, contractual adjustments, and guarantor payments, ensuring all payment batches are balanced and closed timely. + Oversee the analysis of Explanation of Benefits (EOB) information, including the review of co-pays, deductibles, co-insurance, contractual adjustments, and denials to ensure the accuracy of patient balances. + Lead the team in resolving any cash balance or posting errors and ensure proper documentation of these resolutions or related issues. + Develop and evaluate key performance indicators related to cash posting timeliness, accuracy, and backlogs, and train the cash posting team accordingly. + Prepare and evaluate reports on cash performance, offering data-driven insights into trends, gaps, and potential areas for improvement and address escalated posting issues. + Review all refund and retraction requests and approve those within the position's scope of authority. Essential Skills + Insurance verification + Medical billing + Customer service + Data entry + 2+ years of EPIC experience + Ability to communicate with insurance companies and understanding of the collection process + Experience in a multitude of different specialties in ambulatory services Additional Skills & Qualifications + Health care knowledge + Collection process understanding + Experience with administrative tasks in a medical setting Work Environment This position offers a hybrid work environment with 2-3 days per week onsite after the training period, which typically lasts a few weeks. The office is located on Boylston Street, with free parking available onsite and a shuttle service from the MBTA commuter rail station. The work environment is a clinic setting, offering a professional atmosphere for career growth. Job Type & Location This is a Contract to Hire position based out of Boston, MA. Pay and Benefits The pay range for this position is $30.00 - $42.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Boston,MA. Application Deadline This position is anticipated to close on Dec 2, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.