Analyst 3 - Customer Complaints
Description:
Analyst - Deductions/Claims
1 of 2 roles
The analyst role will investigation, analysis and timely resolution of customer deductions/claims.
Provide superior customer service by building collaborative relationships with external customers and internal business partners.
Gain in-depth knowledge of our customer business practices and internal policies/requirements.
Partners with accounts, reverse distribution, logistics, sales, finance and other key stakeholders on complex issue, analysis and development of customer specific action plans.
Leads initiatives to minimize deductions and implement process improvements that leads to achievement of organizational and individual account goals.
Utilize process excellence tools & technology to identify account revenue trends.
Utilize Microsoft applications i.e.(Excel, Power Point, Word) as well as business applications such as: SAP, Business Warehouse, Comet.
Prepare and effectively present information in various settings and across organizational levels.
Duties will be carried out in compliance with all company, local, state and federal regulations and guidelines including FDA and DEA.
Top Three Skills: SAP knowledge (Atlas or ROTC), Communication, Independent
No
Additional Details
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