Bilingual Customer Service Rep

Job Summary

We are seeking a remote Bilingual French Canadian Customer Service Rep for a temp-to-hire opportunity in Redmond, WA, supporting customer interactions related to equipment protection programs in the insurance industry. This role is ideal for a fully bilingual English and Canadian French customer service professional who enjoys high-volume communication, problem-solving, and helping customers maintain business continuity.

This is a customer-facing, call-driven position in a fast-paced environment with structured training, clear performance goals, and strong team collaboration. You will work with supportive leaders and internal teams that value accuracy, responsiveness, and a positive customer experience. This opportunity offers a solid path for candidates who want to grow within a service-focused organization while using their bilingual communication skills every day.

Key Responsibilities

- Handle inbound and outbound customer calls in both English and Canadian French.
- Respond to customer inquiries via email with professionalism, accuracy, and timely follow-up.
- Process, input, and maintain customer and service documentation across multiple systems.
- Research and resolve customer issues, escalating complex matters when appropriate.
- Collaborate with internal teams to support timely service resolution and customer satisfaction.
- Meet daily performance expectations while maintaining accurate records and contributing to process improvements.

Compensation and Benefits

- Pay range: $23.00 to $26.00 per hour.
- Job type: Temp-to-hire.
- Location: Redmond, WA.
- Structured 90-day onboarding and training program.
- Background check required.
- Average call volume: 30 to 40 calls per day, with calls typically lasting 5 to 15 minutes.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Handle high-volume customer interactions by phone and email in both English and Canadian French.
- Process customer and service documentation accurately while navigating multiple systems.
- Research, resolve, and escalate service inquiries to support customer continuity.
- Maintain detailed interaction records while meeting performance goals and daily KPIs.

- High school diploma or equivalent required.
- At least 1 year of recent customer-facing experience required.
- Full fluency in Canadian French and English, both verbal and written.
- Strong phone presence, active listening skills, and professional written communication.
- Ability to multitask across systems while actively engaging with customers.
- Typing speed of 40 WPM, or 8,000 KPH, with 95 percent or higher accuracy.
- Comfort working in a fast-paced, high-volume, performance-driven environment.
- Strong attention to detail, organization, accountability, and accuracy.

Preferred Qualifications

- Experience in a contact center or high-call-volume customer service environment.
- Exposure to insurance, equipment protection, warranty, or service-based environments.
- Background in data entry or administrative support connected to customer service.
- Familiarity with email, chat, or other written customer support channels.