Director, Customer success enablement

Job Description

Job Description

Company Description

About CyberArk :
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Are you a highly collaborative, results-driven leader with deep expertise in enablement, enterprise software, and operational excellence? If so, we want to hear from you!

CyberArk is the global leader in Identity Security. Built for the dynamic enterprise, the CyberArk Identity Security Platform enables secure access for any identity — human or machine — to any resource or environment from anywhere, using any device. The world’s leading organizations trust CyberArk to help secure their most critical assets.

The Go-to-Market (GTM) Enablement team is seeking a Director of Customer Success (CS) Enablement to directly drive strategic enablement initiatives for our Services and Support teams, while overseeing projects for Success and Renewal Managers. As a key partner to CS leaders, you will develop scalable enablement strategies that align with company goals, elevate customer experience, and contribute to retention and growth. Success in the role will be based on designing and executing programs that improve the productivity, efficiency, and quality of customer-facing teams across post-sales functions.

This role reports to the Vice President of GTM Enablement, managing a small team and working within a matrixed department. Work from US home office is available, but Boston area location is preferred.

Key Responsibilities

• Enablement Strategy: Design and lead a comprehensive enablement strategy for Services and Support teams, focused on onboarding, continuous learning, and role excellence.
• Program Development: Create and manage scalable, data-driven learning programs, certifications, and performance improvement plans.
• Stakeholder Partnership: Act as a trusted advisor to Support and Services leadership, aligning enablement initiatives with business priorities and KPIs.
• Content & Curriculum: Curate and develop training content in collaboration with subject matter experts (SMEs), focusing on technical skills, customer engagement, systems/processes, and product knowledge.
• Change Management: Lead adoption efforts for new tools, methodologies, and process improvements across global teams.
• Operational Excellence: Define success metrics, measure program impact, and continuously improve based on feedback and data insights.
• Cross-Functional Collaboration: Partner with Product, Sales Enablement, Learning & Development, and Operations to ensure alignment and knowledge transfer across the customer lifecycle.

#LI-MR2

• 7–10+ years in Enablement, Learning & Development, or Program Management within global enterprise software organizations
• Proven experience supporting Services, Support, or Customer Success organizations in multi-billion-dollar companies
• Strong understanding of customer journey and post-sales motions (implementation, support, escalation, renewals)
• Exceptional program design, facilitation, and stakeholder management skills
• Demonstrated ability to drive continuous improvement in operational efficiency and customer-facing quality
• Proficiency in enablement platforms (e.g., Highspot, Seismic), LMS tools, and project management systems (e.g., Asana, Smartsheet)
• Strong data literacy and ability to tie programs to business outcomes (CSAT, time to resolution, utilization, etc.)
• Excellent written, verbal, and executive communication skills

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $167,000 – $245,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.