Customer Success Coordinator (Compliance) Entry level

About HV Talent Group
At HV Talent Group, we help talented professionals like you connect with top employers nationwide. As a trusted recruiting partner to industry-leading companies, we focus on direct-hire placements that align with your career goals, values, and long-term growth.

About the Role

The Customer Success Coordinator supports the compliance and inspection reporting process by managing customer communications, maintaining accurate records, and ensuring timely submission of inspection documentation through required compliance channels. This role is customer-facing, detail-oriented, and central to delivering reliable service while meeting regulatory and industry standards.

This is an excellent entry-level opportunity for someone looking to build a career in customer success, compliance operations, or account coordination. Individuals who demonstrate strong communication skills, accuracy, and initiative will have clear advancement potential.

Key Responsibilities

• Send inspection reports and related compliance documentation to customers accurately and on schedule
• Upload, organize, and maintain inspection records within third-party compliance portals
• Communicate with compliance departments and external partners to ensure successful report submission and processing
• Serve as a point of contact for customer questions, status updates, and routine requests; escalate complex issues as needed
• Coordinate with internal teams and municipal departments to gather required documentation and information
• Maintain compliance and customer records within Salesforce, including data entry, updates, and record accuracy
• Perform high-volume data entry and document uploads while maintaining strict attention to detail
• Support continuous improvement of compliance workflows and data management processes
• Assist with onboarding new customer accounts by creating profiles, entering and validating customer data, and ensuring records are properly set up in Salesforce
• Process contact change requests and ensure all customer information remains accurate and up to date

Qualifications

• High School Diploma or equivalent required
• Previous customer service or administrative experience preferred (office, call center, or client-facing roles)
• Proficiency with Microsoft Office, particularly Excel
• Familiarity with Salesforce or other CRM systems preferred but not required
• Strong written and verbal communication skills
• High attention to detail and strong organizational abilities
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Backgrounds in healthcare administration, patient accounts, compliance support, or administrative coordination are highly transferable and encouraged

Compensation & Growth

• Hourly Rate: $30.75 - $33.25 per hour, based on experience

Career Development: Clear pathway for growth into a Customer Success Coordinator role and beyond

----------

Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list of all duties, responsibilities, and skills required. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Equal Employment Opportunity: HireVenture is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Confidentiality Notice: This job description and any accompanying attachments are confidential and may contain privileged information intended solely for the use of the individual or entity to whom they are addressed. If you have received this communication in error, please notify the sender immediately and delete the original message.

Copyright: This job description is copyrighted by HireVenture. Unauthorized use, reproduction, or distribution of this material is strictly prohibited without the written consent of HireVenture.

Note: The information provided in this job description is subject to change without notice. Please refer to the latest version of the job description available on our website for the most up-to-date information.

----------

HireVenture