Housekeeping Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The Boston Harbor Hotel is Boston’s premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team. Due to the nature of our business, schedule flexibility is required for all positions.

JOB SUMMARY

This position will ensure the standards and procedures are constantly applied, to ensure employee and guest satisfaction. The ideal candidate would enjoy leading and developing employees and working in a fast paced environment. The Housekeeping Supervisor will ensure that all guest needs are met during service, while maintaining cleanliness and consistency.

CANDIDATE PROFILE

Experience:

Must have at least two (2) or more years of progressive Hospitality experience, with previous experience in a Luxury Environment preferred, or other related/equivalent field may be considered.

KEY RESPONSIBILITIES

The primary responsibilities for the Housekeeping Supervisor include but are not limited to:

• Inspect and oversee all assigned guestrooms and guest floors, both occupied and vacant.
• Ensure all general cleaning, preparation for VIP's, early arrivals and special cleaning requests are done on time and according to standard by the team.
• Perform regular inspections of guestrooms, hallways and public areas to ensure cleanliness and consistency.
• Work closely with Engineering to report any maintenance deficiencies and action items in a timely manner.
• Assist Housekeepers with daily work flow, ensuring timeliness and completion of guest rooms.
• Work closely with the Front Desk on group arrivals, late service rooms and late checkouts, while keeping priority of all guestrooms.
• Ensure all equipment and supplies are used appropriately, and in accordance with Safety and Security standards, and procedures are being followed by the team.
• Train new employees to ensure all guestrooms are properly stocked, organized and maintained, while monitoring daily to ensure standards of service and cleanliness are followed.
• Respond to guest inquiries in a timely manner.
• Complete all special projects as assigned.

JOB QUALIFICATIONS

In addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences:

• Requires a working knowledge of Hospitality as well as luxury core standards, and standard operating procedures.
• Ability to effectively lead and work cohesively as part of a team.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Must be able to work a flexible schedule, including weekends and holidays.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Superior time management and task prioritization.
• Ability to handle multiple and changing priorities in professional manner
• Ability to communicate effectively in the English language both verbally and in writing. A second language is desirable.

The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.