Clerk VI

Company Description:

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at Clery Report.

Job Description:

Title: Clerk VI

Unit: AFSCME

Department: Advising, Student Accessibility Services and Learning Resources

Reports To: Dean Accessibility Services and title IX Coordinator

Date: April 2026

Schedule: Monday - Friday: 8:30 a.m. - 4:30 p.m. Or 9:00-5:00 pm. One evening- wither Monday or Thursday hours are 10:30-6:00

The Advising, Tutoring, and Accessibility Services Departments at Roxbury Community College are merging their resources to create the Learning Studio, a unified center for academic support. This initiative re-envisions the area as a high-traffic, student-centered "one-stop shop" where professional advisors, tutors, and accessibility staff collaborate to deliver holistic advisement and wrap-around support designed to meet each student's individual needs. Services are provided both by appointment and on a drop-in basis, ensuring accessible support for all students. This position will report directly to the Assistant Dean of Accessibility and Title IX Coordinator and also work closely with the Director of Success and Advising.

The Clerk VI serves as the central administrative professional to ensure the efficient operation of this combined Learning Studio. This role manages all front-line operations and administrative support, including coordinating activities, managing staff calendars, and overseeing the intake and triage of all student appointments and drop-in requests. This is a critical, full-time, twelve-month, in-person position responsible for maintaining the fast-paced, student-centered flow of the entire academic support area. This position will not be eligible for remote work.

Job Responsibilities

• Answers and screens telephone calls, providing routine information regarding the registration and admission processes, capturing contact information from inquiring students for follow up, and directing calls to appropriate staff;
• Directs walk-ins to appropriate staff members and/or to other College departments
• Assists with generating email correspondence to students for critical dates, programs and updates from Center for Success, Advising and Retention and will assist with responding to emails in center inbox.
• Files materials such as correspondence, educational documents, reports, applications, etc. in accordance with the prescribed procedures;
• Schedules appointments for students with staff through Navigate 360 and assists students with scheduling through Q-Less.
• Input data into Team Pay, Jenzabar, Maxient and Navigate 360
• Receives and distributes incoming mail, memoranda, packages, etc. to appropriate individuals;
• Assists with orienting student workers to duties and responsibilities of student positions.
• Operates standard and specialized office machines and equipment;
• Maintains files for applicants and students;
• Scanning documents for document imaging and retrieval processes
• Other related duties as assigned

Requirements:

Qualifications

• Knowledge of the English language including spelling, word meaning and word usage.
• Ability to understand and apply the laws, rules, policies and procedures governing assigned unit activities.
• Ability to read, write, and comprehend the English language.
• Ability to use proper grammar, punctuation and spelling.
• Ability to follow written and oral instructions.
• Ability to assemble items of information in accordance with established procedures.
• Ability to work accurately with names, numbers, codes and/or symbols.
• Ability to file material in accordance with standard filing procedures.
• Ability to maintain accurate records.
• Ability to communicate effectively in oral expression.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to deal tactfully with others.

Requirements

• Applicants must have at least (A) five years of full-time, or equivalent part-time, experience in office work, of which (B) at least two years must have been in a supervisory or administrative capacity, or (C) any equivalent combination of the required experience and the substitutions below.
• A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required (A) experience.

Additional Information:

Location: Roxbury Community College, 1234 Columbus Ave, Boston, MA 02120

Unit Status: AFSME

Hours: 37.5 hours per week

Compensation: Grade 16 Step 1 $57,860.92

Expected Start Date: April 2026

Application Deadline: Until filled

Application Instructions:

All applicants must apply online by submitting:

• Cover Letter
• Resume
• (3) Professional References

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

After completing all the steps above, please go back into the newly created account and double check that your resume and cover letter uploaded as you intended.

Roxbury Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact Pat Noel, ADA Coordinator, at 857-701-1290 or [email protected] .

The Massachusetts Board of Higher Education - Roxbury Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Massachusetts Board of Higher Education - Roxbury Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Roxbury Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at [email protected] .