Store Manager

Summary

POSITION SUMMARY:
The Store Manager (SM) is a senior leader within the Landry’s system and together with the Senior Leadership Team, is ultimately responsible for driving the success of the company. The SM’s primary accountability is to Landry’s overall, as they actively contribute at the highest level of leadership to set the direction and future growth of the business, as well as to lead the team that reports to them to create that success. Each Store Manager is accountable for delivering a best-in-class experience to our customers and for working effectively with other key leaders, to communicate and collaborate to drive the success of Landry’s.

OUR CULTURE:
Landry's Bicycles is collectively owned by our dedicated employees. As co-owners, Landry's staff have a vested interest in collaborative teamwork, exceptional customer service, and our visionary goal for Landry's to become "the best bike shop for the world." Our core values, which guide everything we do, include:
· Treating all our customers as honored guests
· Connecting with the larger realm of bicycling
· Making the world a better place through our work
· Celebrating the quality of our people
· Fostering teamwork, open communication, honesty, and trust
· Continuously improving how we do things
· Taking intelligent risks

Duties

ESSENTIAL FUNCTIONS & JOB DUTIES:
· Leads for the good of the whole
· Instills and demonstrates a consistently excellent hospitality culture within the store
· Provides direction setting for staff in-order-to best meet the needs of multiple customers
· Sets and achieves profitability goals
· Manages a successful relationship with the store Service Manager and achieves service goals
· Effectively manages budget, staff payroll, and ongoing administrative duties
· Ensures stores’ operational duties are carried out correctly and on time
· Develops and delivers staffing schedule to store employees regularly and on time
· Oversees effective merchandising practices to provide an excellent customer experience, including but not limited to appropriate product placement and stocking levels
· Hires new and appropriate staff
· Trains and develops both new and tenured staff
· Has regular individual performance feedback meetings
· Manages incentives and pay for best retention, growth, and employee reward and recognition
· Makes personnel changes when necessary for the good of the store
· Handles people issues directly; engages in candid, difficult, or corrective conversations
· Communicates well and provides staff with regular and timely updates
· Identifies and communicates individual strengths and weaknesses to subordinates
· Has a succession plan in mind for key roles and actively works towards achieving the plan
· Is responsible for cleanliness of their store
· Is an active participant in Landry’s corporate leadership and direction-setting
· Lives Landry’s core values
· Actively builds a positive culture
· Engages local community, bringing Landry’s into the community and the community into Landry’s
· Calls out systemic problems and participates in related problem-solving when necessary

PHYSICAL DEMANDS:
· Able to lift and/or move up to 65 pounds
· Able to sit or stand and walk throughout the scheduled work shift

Requirements

KNOWLEDGE/EXPERIENCE:
· Previous bike shop leadership experience, preferably within the Landry’s organization
· Possesses a passion for cycling
· Ability to communicate well and teach others
· Strong leadership skills
· Ability to engage and motivate staff
· Excellent communication skills, both internally and when communicating with customers
· Knowledge of the bicycle industry, bicycles and their related parts and accessories
· Ability to solve problems in an ever-changing environment
· Ability to effectively present information and respond to questions from employees and customers

Nice To Haves

PROFESSIONAL EXPECTATIONS:
· Always presents Landry’s in a positive manner
· Has a positive personal presentation
· Is consistently dependable and reliable
· Is a strategic thinker with the ability to step out of the day-to-day operations to analyze the business and recommend changes that would best serve our current and future customers
· Builds rapport and relates well to others
· Takes personal responsibility for oneself by listening to feedback and making changes accordingly
· Pursues self-development that enhances job performance
· Behaves honorably and with integrity
· Follows through on promises
· Accepts and demonstrates Landry’s core values and speaks up when core values are compromised by others
· Demonstrates a desire to serve others and fulfill community needs
· Approaches work with a positive and inspiring attitude

Benefits

Competitive full range of benefits for full-time employees.

- Training provided.
- Employee purchase discounts.
- Health, Dental & Vision insurance.
- 401(k) retirement plan with company-matched contributions.
- Company profit-sharing plan.
- Employee Stock Ownership Plan (ESOP).

• - Bicycle-friendly business with accommodations for bike-commuting staff.

About Us

Employee-owned company

Landry's Bicycles is collectively owned by our dedicated employees. As co-owners, Landry's staff have a vested interest in collaborative teamwork, exceptional customer service, and our visionary goal for Landry's to become "the best bike shop for the world." Founded in 1922, Landry's is now rated as one of "America's Best Bike Shops" - with a growing family of bicycle stores located in Massachusetts.

See Landry's website for more information: