Account Representative

Are you ready to be the digital backbone of a thriving financial institution? We're seeking a dynamic, customer-focused professional to join our team, where you won't just process transactions—you'll be the expert who opens new financial doors, navigates the future of electronic banking, and ensures operational excellence. If you're passionate about leveraging technology to deliver unparalleled service and eager to take on a role that blends sales acumen with specialized digital analysis, this is the role for you. This role allows overtime and requires a half-day rotating Saturday shift (from home). The expectation is to be fully in office during training, but there is the opportunity for a hybrid schedule of 3 days in office / 2 days remote. If you are seeking a long term hybrid opportunity with growth and earning potential, leveraging your background in financial services, do not hesitate to apply. Qualifications: -Excellent customer service experience and communication skills -Problem solving, independent worker -1-2+ years in financial services, banking, or related -Tech savvy and ability to learn new programs -Proven ability to work in a fast-paced environment -Bachelor's Preferred -Additional Screenings: Background & Credit Check

salary: $50,000 - $56,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

-Assisting in answering customer questions

-Explaining and cross-selling various products and services (promotes products based on discovered customer needs).

-Providing support via telephone and secure message (resolving issues and answering questions).

-Gathering and processing customer information.

-Assisting and training branch personnel on electronic banking procedures.

-Potentially accepting mortgage loan applications (as a licensed originator).

-Obtaining and analyzing daily reports related to online banking activity, including fraudulent activity and service metrics.

-Maintaining knowledge of retail banking policies and procedures.

-Executing outgoing communication efforts (telephone, email, mail).

-Working with vendors and outside service providers to maintain operational standards.

Skills

• Client Service
• Financial Services
• online banking (2 years of experience is required)
• Telephone Etiquette (2 years of experience is required)
• Banking Operations (2 years of experience is required)
• Communication

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.