General Manager

Summary: Looking for a General Manager to oversees the quality and success of Goldfish Swim School's daily operations including staffing, swim lesson quality and safety, cash management, customer service, retail and vending department, marketing, birthday party operations and workplace employee activities.

Benefits:

• Competitive Pay $65,000-$75,000 annually
• Paid Training
• Paid Vacation
• Flexible Schedule
• FUN team environment
• Health Benefits
• Discount Program
• Anniversary Recognition Program
• Retirement Plan with Company Match

Duties and Responsibilities include the following:

1. Directs and controls the daily operations to ensure the school is running according to Goldfish standard operating procedures.
2. Manages and mentors the staff of Goldfish to ensure high productivity, excellent performance and positive employee satisfaction.
3. Interacts with the Deck Staff and Swim Instructors on issues related to class scheduling, student progress, customer service and employee performance and training.
4. Works with Front Desk team to ensure WOW! Customer Service is delivered to all families!
5. Provides sales and marketing training to all qualified sales staff.
6. Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
7. Gains a high level of knowledge and experience in the Goldfish pool operations to ensure understanding and satisfaction of Goldfish members. This includes becoming a Certified Pool Operator and Lifeguard Instructor, both trainings and certificates are paid for by the company.
8. Initiates and oversees workplace culture and employee interaction. Maintains a high level of employee satisfaction.
9. Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the Goldfish facility, and trains all current staff on the Goldfish EAP.
10. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.

Education/Experience:

Coaching, leadership, management or aquatics experience preferred. College degree is required. Looking for an enthusiastic team player who enjoys working with kids and excels in a team environment. Must be an organized individual who is a strong communicator.