Counter Sales / Warehouse Associate

Job Description

Job Description

Description:

Reports To : Branch Manager

Work Hours : Full Time

FLSA Status : Non-Exempt

Branch : Set Location

Position Purpose:

Assist customers and fill their plumbing/heating/HVAC product orders while maintaining the highest level of internal and external customer service and maintaining company safety standards.

Essential Functions:

• Actively seek opportunities to help customers.
• HVAC experience is preferred
• Locate and obtain ordered products for customers.
• Assist in the handling of defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Address questions about product, pricing and availability.
• Make sure all product catalogs are up-to-date and that expired ones are discarded.
• Accurately and safely move products of varying weights according to customer needs.
• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders.
• Accurately read and identify numbers for accurate order filling and receiving of material.
• Assist warehouse personnel when necessary.
• Maintain a clean and professional work environment.
• Safely operate a forklift, pallet jack, etc.
• Remain up-to-date on all safety practices and standards.
• Perform other responsibilities as directed.

Experience, Education & Skills:

• Counter sales experience preferred.
• Familiarity with plumbing / heating / HVAC industry rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.
• HVAC experience is preferred

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.