Medical Documentation Representative

Remote Hours: Monday - Friday 10:30AM Eastern Time - 7:00PM Eastern Time

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem‑solving, research and problem/dispute resolution.

Responsibilities

• Processing New Order and Re‑Order events as well as inbound documents within ADS systems
• Communicating with provider offices by phone, fax, email and/or mail correspondences to pursue prescription orders and/or required medical records to ship customer orders
• Reviewing documents retrieved from inbound faxes to determine validity; scan documents efficiently and accurately
• Providing excellent customer service while communicating with provider offices and teammates
• Maintaining accurate and detailed records in company database
• Performing according to departmental SOPs for medical documentation

Qualifications

• HS Diploma, GED, or equivalent work experience preferred
• 1–3 years of Medical Documentation experience preferred
• Customer service or database data entry experience preferred
• Microsoft Office experience preferred

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

REMOTE DETAILS: You will work remotely, full‑time. It will require a dedicated, quiet, private, distraction‑free environment with access to high‑speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high‑speed internet. Internet requirements include the following: Maintain a secure, high‑speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial‑up, satellite, Wi‑Fi, cellular/hot‑spot connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming. Upload speed of 5Mbps (megabyte per second) (10Mbps – Recommended) Ping rate maximum of 30ms (milliseconds) Hardwired to the router Surge protector with network line protection for CAH issued equipment

Anticipated salary range: $15.75/hr – $18.50/hr.

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long‑term disability coverage
• Work‑Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 4/23/26. If interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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