Security Officer

Job Description

Job Description

Security Officer

The Boston Athenæum seeks an experienced Security Officer to join its Security team. The Security Officer plays a vital role in maintaining a safe, secure, and welcoming environment for members, patrons, staff, and visitors. This position focuses on protection of people and property while supporting the library’s mission as a public, inclusive, and educational space

Schedule: This is a fulltime 35 hour per week position We are hiring for two positions:

Shift One:

Monday to Thursday - 12:30pm to 8:30pm

Saturday - 10:00am to 6:00pm

Shift Two:

Tuesday to Saturday 9:00am to 5:00pm

Key Responsibilities:

• Monitor library premises to ensure safety and security of patrons, staff, and property

• Conduct regular, highly visible patrols & tours throughout all interior zones (reading spaces & work spaces, restricted area, staff areas, and multi-level library stacks)

• Enforce library policies, rules of conduct, and safety procedures in a professional and respectful manner

• Remaining alert and observant to spot unusual behavior, safety hazards, or potential security breaches

• Respond promptly to incidents, disturbances, medical situations, or emergencies

• De-escalate conflicts and disruptive behavior using calm, non-confrontational techniques

• Documenting shift logs, incident reports, building hazards (specific hazards—such as liquid spills, broken locks, blocked fire exits, or poor lighting—along with the precise location and the corrective action taken)

• Assist patrons with safety-related concerns and provide general assistance when appropriate

• Report any incidents, suspicious activities, and safety hazards

• Coordinate with library staff, local law enforcement, and emergency services when necessary

• Operating modern surveillance systems (CCTV), alarm panels, and access-control hardware

• Interacting with visitors (i.e. answering basic questions, noting concerns, etc.)

• Managing entryways, checking credentials, and maintaining order during large events

• Executing evacuation plans, responding to fire alarms, and applying first aid or CPR

• Making quick, sound decisions under pressure while following standard protocols

Qualifications & Skills

• High school diploma or equivalent (GED) required.

• Prior experience in security, hospitality, customer service, law enforcement, military service, or a related field preferred.

• Ability to stand, walk, and remain alert for extended periods while performing physical security and monitoring duties.

• Strong observational skills with the ability to identify and respond appropriately to potential safety or security concerns.

• Ability to de-escalate conflicts and resolve issues professionally and effectively.

• Strong problem-solving skills and the ability to make timely decisions under pressure.

• Proficiency with basic computer applications and security-related technology.

• Commitment to providing exceptional customer service while maintaining a safe and welcoming environment.

• Ability to work collaboratively as part of a team

Salary: $22/hr

To Apply: Please submit a Cover Letter and Resume

The Boston Athenæum is an equal opportunity employer. We welcome candidates who will increase our diversity; we encourage candidates of color and all diverse candidates to apply and are committed to hiring individuals who value a diverse and inclusive work environment. The Boston Athenæum is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation, please contact HR Generalist Nora Conley at 617-720-7630 or [email protected]