Helpdesk Engineer
Job Description
Job Description
Engineers at RetroFit are responsible for the development and delivery of our technical offerings. This position works in our Network Operations Center as a Level II Help Desk Engineer. Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills. The position is based in Boston and requires the ability to travel to Boston daily.
Key Areas of Responsibility
- Perform routine remote helpdesk services.
- Manage/Log and Follow up on Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Document in RMM all customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Troubleshoot software problems, email issues, password resets, malware infections, memory conflicts, configuration issues, etc.
- Diagnose, troubleshoot and resolve client issues with hardware
- Experience with Windows 2012, 2016 & 2019 Server roles
- Installing, troubleshooting and managing Microsoft products (Windows 7/10, and MS Office application suite)
- Experience with Office 365 and cloud solutions.
- Experience troubleshooting email related issues
- Thorough understanding of client/server applications architecture
Minimum Qualifications
- Bachelor’s degree or equivalent experience.
- Experience with Windows Server 2012, 2016 & 2019
- Experience with tools such as spam filters, antivirus/EDR, email backup and email archivers.
- Experience with Office 365 and Azure.
- Experience with switches, routers, firewalls, and wireless access points.
- Experience with physical server and storage management.
- Valid Drivers License with clean driving record and able to be added to the company vehicle insurance policy.
- Ability to lift a minimum of 50 lbs.
- Sense of urgency.
- Ability to work independently with minimal direction.
- Experience with ticketing and asset management systems.
- Ability to handle multiple tasks and priorities.
- Exceptional oral, written, and documentation communication skills.
- Critical attention to detail and solid creative problem-solving skills.
- Ability to consistently follow policies and procedures.
Preferred Qualifications
- VMware ESXi and Hyper-V management.
- Experience with RMM tools such as Datto Autotask.
- Experience with Barracuda email security solutions.
- Experience with Datto backup or other related tools.
- Experience with Auvik network management or other related tools.
- ITILv4 Foundations certification.
- Microsoft 365 or Microsoft Azure certifications.
- Windows Server 2012+ certifications.
Who We Are
RetroFit Technologies is a private held, Women Owned Business. We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services. At RetroFit Technologies, you’ll love where you work, who you work with, and how your day unfolds. We empower you to do great work in a company with over 40 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Company Description
Who We Are\r\n\r\nRetroFit Technologies is a private held, Women Owned Business. We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services.\r\n\r\nAt RetroFit Technologies, you’ll love where you work, who you work with, and how your day unfolds. We empower you to do great work in a company with over 40 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Recommended Jobs
Personal Care Assistant (PCA) / Caregiver
Job Description Job Description Personal Care Aide (PCA)/Caregiver in Springfield, West Springfield, Longmeadow, East Longmeadow, Chicopee, Ludlow, Holyoke, Westfield, Agawam, Southwick, Southa…
Clinician, Family Support and Stabilization | Bilingual English to Spanish or Portuguese | Worcester
Job Description Job Description Why Work for Gandara : Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family s…
Clinical Pharmacist I - Pharmacotherapy
Requisition Number: 11358 Pay Range: $66.21 - $87.27 per hour Location: 1035 Cambridge Street Category: Pharmacy Department: Pharmacotherapy Services Job Type: Full time Union Name: Non Union…
Risk Consulting - Digital Risk - Manager - Multiple Positions - 1718499
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and h…
Heavy Truck Mechanic
Job Description Job Description Overview The Heavy Truck Mechanic maintains diesel equipment, completes inspections and preventive maintenance requirements, corrects vehicle deficiencies, comp…
Key Accounts Manager - Healthcare (MA, CT, NH, VT, ME)
Are you looking for more? At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our t…
Director Continuous Improvement
We’re united by a mission to inspire advances in bioprocessing as a preferred partner in the production of biologic drugs that improve human health worldwide. No matter your role or background, at Rep…