Tech Partner-IT

As the role name describes, a 'Tech Partner' will act as a technical buddy for end users and supports them with their technology related queries and issues. Tech Partner is responsible to provide support for Schneider Electric workplace and infrastructure equipment (including network related ones), physically on-location at Schneider Electric facilities including but not limited.This role will entail supporting a production facility in 201 Washington St #2700, One Boston Place, Boston, MA 02108, USA. This is technical support role in a mixed manufacturing/production facility and office environment.

Key Responsibilities:

End-User & Equipment Support

• Deliver VIP support to executive users and high-priority personnel.
• Provide technical assistance for video conferencing systems (Polycom, Lenovo, Logitech, etc.).
• Troubleshoot network connectivity issues and assist with printer and desk phone setup.
• Conduct onboarding IT training sessions for new employees.
• Perform regular health checks and maintenance of onsite IT equipment.
• Support wireless content display systems and manage tape rotation for backups.
• Assist remote users when required.

Asset & Service Management

• Maintain accurate local inventory of IT assets and peripherals.
• Fulfill non-standard, non-catalogued service requests as needed.
• Ensure consistent onsite presence to support daily IT operations.

Ad-Hoc & Project Support

• Provide "Eyes and Hands" support for server and network administrators.
• Escort external vendors and suppliers within secure IT areas.
• Offer Level 1 support for IT infrastructure and escalate issues appropriately.
• Assist with IT project implementation, including setup, coordination, and execution.
• Perform additional tasks as assigned by IT leadership.

Required Qualifications & Skills

• Bachelor's degree in Computer Science or a related field.
• 1-3 years of hands-on experience providing end-user IT support across various platforms.
• Practical experience with tools and technologies such as:( SCCM , Active Directory , McAfee,Microsoft Outlook , Office 365,Mobile Device Management (MDM) solutions)
• Familiarity with IT Service Management (ITSM) tools and processes.
• Experience in vendor governance and management.
• Solid technical understanding of modern IT platforms and services, including:(Networking,Hardware,Web and app development,Cloud computing)
• Strong command of English (advanced level in speaking, writing, and reading).
• Excellent communication, research, analytical, and problem-solving skills.

Desirable Skills

• Prior experience supporting VIP users.
• Microsoft Certified Professional credentials.
• Knowledge and experience with ITIL frameworks and ITSM practices.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here


Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.