Site Service Coordinator

The Opportunity:

In this role, you will report to the Onsite Supervisor and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Binney St- Cambridge, MA

Shift: Monday-Friday (First shift hours)

Hourly Rate: $26.00 - $29.00

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays, etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance

• Recognition: Celebrate your peers and earn points to redeem for gifts and products

What we’re looking for

Education:

• A High school diploma or GED is required

Experience :

• Minimum of 2 years of experience in material handling, inventory replenishment, or customer service

• Good Manufacturing Practices (GMP) is a plus

• Proficiency in Microsoft Office applications, particularly Word and Excel

• Strong attention to detail and accuracy

• Excellent verbal and written communication skills

• Self-motivated with strong organizational and time management abilities

• Proven ability to prioritize tasks, meet deadlines, and work independently

• Professional demeanor with a strong commitment to customer service

• High regard for safety, quality, and strict adherence to protocols, policies, and procedures

How you will thrive and create an impact

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Oversee consumables, chemicals, samples, and other materials.

• Maintain accurate inventory records and process requests for inventory movement on and off-site.

• Monitor slow-moving and obsolete inventory, conduct cycle counts, and support annual physical inventories.

• Generate and maintain inventory reports and customer metrics.

• Perform desktop delivery of inbound packages.

• Ensure accurate tracking of expiration dates, lot numbers, and quantities.

• Utilize login functions and maintain GMP-compliant documentation.

• Serve as the primary point of contact for inventory-related inquiries.

• Communicate effectively with customers, purchasing directors, facility directors, and plant managers.

• Provide daily support, including order entry, reporting, metric tracking, and cost savings documentation.

• Manage backorder reporting, expedite orders, and coordinate direct factory shipments.

• Handle third-party support, quote management, document control, and resolution of invoice or pricing discrepancies.

• Coordinate outbound shipments, including hazardous materials, and ensure compliance with packaging and documentation requirements.

• Update and maintain Standard Operating Procedures (SOPs).

• Use various systems, including SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific platforms.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.



The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.


We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster .

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.