Customer Service Representative

Job Description

Job Description

Our client, a busy pool service company is seeking a dependable and organized Customer Service & Scheduling Representative to join their team in Billerica, MA on a temporary to hire basis. This would be a in-office Mon-Fri 7am-4pm schedule, with more hours offered potentially during their busy season (May through Sept). This position is the primary point of contact for customers and plays a key role in coordinating daily service schedules for technicians. The ideal candidate is professional, detail-oriented, and comfortable handling a fast-paced workload during the pool season.

Responsibilities :

• Answer incoming customer calls, emails, and service inquiries
• Schedule and coordinate pool openings, closings, maintenance visits, and repair appointments
• Communicate scheduling updates and service information to customers and field technicians
• Maintain accurate customer records and appointment details
• Assist with route planning and daily scheduling adjustments
• Provide excellent customer service and resolve customer concerns professionally
• Process work orders, invoices, and general administrative tasks
• Support office operations as needed during peak seasonal periods

Qualifications:

• Previous customer service, dispatching, or scheduling experience preferred
• Strong communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient with Microsoft Office and general computer systems
• Friendly, professional, and reliable attitude
• Experience in service, construction, HVAC, landscaping, or pool industries is a plus

What We Offer:

• Weekends off
• Opportunity for permanent hire based on performance
• Supportive team environment
• Stable and growing local company
• Competitive hourly pay based on experience ($22-25/hr)
• H/D/V Insurance, PTO, 401K w/company match (all offered once permanent offer is made)

This Customer Service & Scheduling Representative position is an excellent opportunity for individuals seeking an engaging role that combines administrative expertise with exceptional customer service. We welcome applicants who are detail-oriented, proactive, and eager to contribute to a positive work environment. This client company is looking to interview people in the next few days and start someone within the next week.

Company Description

Our mission is to provide Massachusetts companies and candidates with professional staffing solutions and employment opportunities in a timely and effective manner. We strive to recruit the best qualified workforce available to provide high quality, cost effective staffing options that will meet or exceed our client's expectations.

Our primary areas of focus are administrative, customer service and accounting role - from Entry to Sr Level.

Company Description

Our mission is to provide Massachusetts companies and candidates with professional staffing solutions and employment opportunities in a timely and effective manner. We strive to recruit the best qualified workforce available to provide high quality, cost effective staffing options that will meet or exceed our client's expectations.\r\n\r\nOur primary areas of focus are administrative, customer service and accounting role - from Entry to Sr Level.