Administrative Manager - Residential

Job Description

Job Description

Description:

The Administrative Manager for Residential Services collaborates closely with the Director and Assistant Directors of Residential Services to manage the administrative aspects of the division efficiently. They are primarily responsible for organizing and assessing all incoming referrals, monitoring and improving work-flows and supporting workforce development and engagement. Additionally, this role acts as a vital link between various departments within the agency, such as human resources, administration, finance, and quality assurance.

Qualifications are a Bachelor’s Degree in public administration, nonprofit management, business or similar field, as well as two-three years of experience in a human service setting.

In addition to very competitive salaries, LUK offers a substantial and unique benefit package found here .

Introduction to LUK, Inc.:

LUK has deep roots in Central Massachusetts. We’re driven by our values and we’re serious about our work. It is not easy work, but it is rewarding! With Crisis as our middle name (LUK Crisis Center), we are well-versed in handling all kinds of issues that may arise. LUK exists to help people thrive – the people we serve and the people who work here. We appreciate creative thinking, uniqueness, and tenacity. We encourage staff to participate in numerous opportunities to grow as an individual and a member of a team, influence others and be influenced, be your best, and do your best. We provide individualized services to the people we work with and offer flexibility so that staff can meet responsibilities at work and outside of work. The community is “LUK-y” to have the skills, experience, and talent of our staff!

For more information, please visit our website & social media accounts!

Website | Facebook | Instagram | YouTube | LinkedIn

Purpose:

The Administrative Manager for Residential Services has a comprehensive set of responsibilities aimed at improving the overall service delivery within the division. They will be involved in various aspects such as reviewing and replying to referrals, maintaining EHR systems related to tracking and discharges, assisting with reporting, monitoring licensing and contractual workflows, and helping to ensure divisional administrative functions are efficient & effective. Furthermore, they’ll serve as a liaison to other departments within LUK, collaborating with divisional leadership to create and monitor benchmarks for service delivery, contractual outcomes, and employee recruitment and engagement.

Overall, the Administrative Manager will play a crucial role in ensuring efficient and effective practices, as well as fostering employee engagement and meeting growth objectives within the Residential Division.

Responsibilities Include:

• Referral Management: Organize and evaluate all incoming referrals for ITR and ER/IER programs, ensuring timely processing and appropriate allocation of resources.
• Interdepartmental Liaison: Serve as a liaison between the Residential Services division and other agency departments, including human resources, administration, finance, and quality assurance, facilitating effective communication and collaboration.
• Administrative Support: Provide administrative support to the Director and Assistant Director of Residential Services, including scheduling meetings, preparing reports, and managing correspondence.
• Quality Assurance: Assist in maintaining quality assurance standards within the Residential Services division, collaborating with relevant stakeholders to identify areas for improvement and implement necessary changes.
• Policy Compliance: Ensure compliance with agency policies and procedures, as well as relevant regulations and standards, by monitoring and enforcing adherence within the Residential Services division.
• Data Management: Oversee the collection, organization, and analysis of data related to residential services, contributing to informed decision-making and program evaluation.
• Recruitment and Development: In conjunction with the Human Resource Dept., coordinate hiring, onboarding and professional development opportunities for staff within the Residential Services division.
• Documentation and Reporting: Maintain accurate and up-to-date documentation of administrative processes, activities, and outcomes, and prepare reports as required by agency leadership or regulatory bodies.
• Budget Oversight: Assist in the budgeting process for the Residential Services division, monitoring expenditures and ensuring fiscal responsibility.
• Conflict Resolution: Support leadership in addressing any conflicts or issues that arise within the Residential Services division, working to resolve them effectively and promoting a positive and productive work environment.
• Program Support: Assist in ensuring that consistent documentation is upheld; finding solution-orientated ways that support staff to complete required shift documentation
• All other duties as assigned.

Knowledge and Experience Required:

• Bachelor’s Degree in public administration, nonprofit management, business, or similar field
• Two to three years of office experience preferably in a human services environment may be substituted
• Experience in administration, referral management, and personnel management is preferred
• Bilingual/bicultural candidates encouraged to apply

Skills and Abilities:

• A commitment to the empowerment of children, families, and adolescents to realize their full potential
• Proven experience in administrative management, preferably in a social services or healthcare setting.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.
• Knowledge of relevant regulations and standards governing residential services, including but not limited to service compliance and accreditation requirements.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Demonstrated leadership abilities, with experience in supervising and mentoring staff preferred.

How to Apply:
Submit a cover letter and resume sharing your interest and unique qualifications for this position to:

Mail: Director of Human Resources
LUK, Inc.
545 Westminster Street
Fitchburg, MA 01420

Email: [email protected] with the subject line “Administrative Manager-Residential Services”

FAX: 978-829-2210

Job Location:
The Administrative Manager position will be located out of LUK’s office in Fitchburg, MA. The position will also travel between LUK’s offices & programs in Fitchburg and Worcester. Some regular transportation required. Ability to work remotely occasion as needed.

Salary Range and Benefits:

Pay Range: 7D. Salary Range: $52,000 – $58,000. Salary ranges within each pay grade are based on qualifications, skills, and experience.
Contact LUK’s Human Resources Department for information on our exceptional Benefit Package.

For positions that are benefit eligible LUK provides an extensive and unique benefit package. For more information on LUK’s employment benefits please visit:

Position Overview:

LUK Division: Residential Services_____

LUK Component: _Not Applicable___

Direct Supervisor: __Assistant Director of Residential Services___

LUK Staffing Category: ___4___

This position is _40_____ per week

This is a salary position: ?

This is an hourly position: ?

This position is benefit eligible: ?

This position is community-/home-based ?

EOE and Diversity Commitment:

LUK is committed to fostering a welcoming and supportive workplace and is an Equal Opportunity Employer. Our team includes talented professionals from a wide range of backgrounds and experiences—from those with firsthand knowledge of the communities we serve to recent graduates and experienced professionals. We believe that bringing together people with different perspectives makes us stronger and better equipped to serve our communities.