Intake Coordinator/ Liaison

Intake Coordinator

Lexington, MA

Lead with Purpose. Serve Your Community. Shape the Future of Care.

Pioneers in our industry, Interim HealthCare, has been a trusted provider of home care and personal care and support services to patients and clients since 1966. We are currently hiring an Intake coordinator for our Lexington office. If you’re ready to grow with a company that’s making a significant difference in the lives of others, you are made for this! Salary $58,000 - 62,000 per year paid bi-weekly

Essential Functions:

• Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
• Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
• Communicates with patient/client and family regarding arrangements for the initiation of care/services.
• Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
• Receives and logs referrals. Prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services.
• Actively promotes care/services to prospective patients/clients. Experience working with Insurances, family caregiver programs, community resources, waiver programs, Dementia programs is a plus
• Supports field staff with making their schedules, appointments with patients when needed with effective communications
• Where permitted by law, receives verbal orders from physicians to initiate care/services.
• Collects and enters patient information into the management information system and creates patient files
• Assists with employee hiring and keeping their files within regulations
• Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
• Plans activities and initiates contacts in the community to enhance the visibility of the company and generate an increasing customer base.
• Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient/client service.
• Completes other assignments as requested and assigned.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• Bachelors Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience.
• Medical Assistants, LPNs and nurses or any allied healthcare professionals who are looking for office administrative, liaison work is encouraged to apply.
• Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.

Knowledge, Skills & Abilities Required:

• Ability to develop strong working relationships, possess team organization and community resources coordination skills.
• Sound clinical knowledge base.
• Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by Manager.
• Strong prioritization and time management skills. Must be detail oriented.
• Ability to work with minimal supervision and utilize clear, concise and positive communication skills.

Knowledge, Skills & Abilities Required (continued):

• Ability to manage and initiate change to better achieve strategic objectives.
• Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
• Computer proficiency to include current company software.
• Applicable federal and state health requirements to provide client services as appropriate.

Working Conditions & Physical Effort:

• Work is normally performed in a typical interior/office work environment.
• Ability to work flexible schedule and/or evening hours as needed.
• Ability to sit in front of CPU for long periods of time.
• Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.