Customer Service Coordinator
Job Description
Job Description
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Serve as the primary point of contact for customer inquiries, providing timely and accurate responses.
- Coordinate sample requests, ensuring proper tracking and delivery.
- Assist in managing orders, including processing, tracking, and resolving any discrepancies.
- Collaborate with the sales, logistics, and operations teams to address customer needs and ensure a seamless experience.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Monitor and report on customer service metrics to identify areas for improvement.
- Handle customer issues and escalate complex problems to management as needed.
- Proven experience in a customer service or coordination role, preferably in distribution or manufacturing.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Proficiency in CRM software (experience with Monday.com is a plus) and Microsoft Office Suite.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Bachelors degree in Business Administration, Communications, or a related field (preferred).
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact within a growing company.
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