Office Administrator

Job Description

Job Description

Salary:

OFFICE ADMINISTRATOR
Location: Boston, MA
Classification: Full-Time, Non-Exempt
Reports To: Chief Operating Officer (COO)

ABOUT TENACITY
Since 1999, Tenacity has empowered more than 45,000 Massachusetts youth to graduate from high school and achieve post-secondary success through academic enrichment, racket sports, fitness, and life skills development. We provide year-round programs in Boston, Worcester, and Chelsea that build literacy, critical thinking, and healthy habits while fostering supportive relationships between students and staff.

Tenacity students consistently exceed local graduation and college completion rates95% graduate from high school, and 75% pursue or complete post-secondary education, compared to 79% and 38% citywide, respectively. Recognized as a leader in in-school, after-school, and summer learning, Tenacity equips young people with the academic, social, and physical foundation to thrive both on and off the court.

JOB SUMMARY
The Office Administrator is the heartbeat of Tenacitys central office ensuring that everything runs smoothly, efficiently, and with purpose. This role keeps our operations flowing by managing daily administrative functions, maintaining an organized and welcoming workspace, and providing essential support across IT, facilities, HR, and events.

The ideal candidate is a natural problem-solver and multi-tasker who thrives in a collaborative, mission-driven environment. Youll bring structure to a busy office, connect staff with the resources they need, and help Tenacity deliver life-changing programs for youth across Boston.

KEY RESPONSIBILITIES
Administrative & Operational Support
Serve as the first point of contact for visitors, vendors, and general inquiries.
Manage office correspondence, deliveries, and shared calendars.
Keep the office environment organized, clean, and well-stocked.
Order and track office supplies and materials.
Assist with scheduling and travel arrangements for the CEO.
Support invoicing, expense tracking, and filing in collaboration with Finance.
Coordinate with vendors for maintenance, office repairs, and service contracts.

HR & Tech Support
Support HR in screening resumes and conducting phone screens.
Collect and process CORI background checks for summer staff.
Assist with onboarding tasks such as collecting employment documents and creating staff folders.
Provide basic IT assistance (password resets, Zoom troubleshooting, printer/network issues).
Liaise with external IT and internet providers to report and resolve issues.
Maintain and organize shared drives and file structures on Microsoft 365 and SharePoint.
Track and update digital platform licenses and subscriptions.
Onboard new staff on workspace protocols and technology.
Act as the liaison with building management and external vendors for maintenance and repairs.
Manage clothing and donation storage areas, coordinating volunteers as needed.

Facilities, Van & Inventory Management
Manage the scheduling and maintenance of Tenacitys office van.
Oversee the inventory of clothing donations, program supplies, and storage organization.
Coordinate volunteers for donation sorting and inventory management.
Serve as the point of contact with building management for maintenance and safety needs.

Event & Meeting Support
Support the setup and logistics for board meetings, staff trainings, and internal events.
Order food, coordinate catering, and prepare materials for meetings.
Manage Zoom meetings and webinars, assisting with setup and troubleshooting.

SKILLS AND QUALIFICATIONS
Proven experience in office administration, facilities, or administrative support roles (3+ years preferred).
Strong attention to detail.
Strong organizational, communication, and multitasking abilities.
Proficiency in Microsoft Office Suite, Microsoft 365 administration, and SharePoint.
Basic technical aptitude and comfort with troubleshooting common IT issues.
Professional, reliable, and able to maintain confidentiality.
Passion for Tenacitys mission and youth development.

COMPENSATION & BENEFITS
Salary Range: $50,000-$59,000 annually (based on experience)
Tenacity offers a comprehensive benefits package including health, dental, vision, 401(k) plan, paid time off, and professional development opportunities.

EQUAL OPPORTUNITY STATEMENT
Tenacity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strongly encourage candidates from all backgrounds to apply.