Claim Representative

Job Description

Job Description

Ask Yourself This...
Are you someone who thrives working in a fast-paced environment? Do you enjoy providing support to others? Then join us as a Claim Representative in Burlington, MA!

What You'll Do

This fast-paced, highly rewarding entry-level position is all about helping people with a focus on customer service, and is the first point of contact when a worker is injured at work. The Claim Representative handles the claim process from beginning to end; working closely with injured workers, employers, doctors, insurance companies, as well as co-workers in other departments within the company. The Claim Representative manages the claim process and treatment plans, with the goal of getting an injured worker back on the job as soon as possible.

This position offers a hybrid working schedule after an initial training period.

We're looking for someone that:

• has a college degree,
• has experience in a call center or customer service environment,
• can organize and prioritize workflows and meet company/industry deadlines,
• is self-motivated and once trained, able to work with little direction, and
• has or is willing to pursue a professional insurance designation.

At A.I.M. Mutual Insurance Companies, we are committed to building a diverse and inclusive workplace, and we believe that all people are capable of great things. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Who We Are

At A.I.M. Mutual Insurance Companies, we are committed to setting the standard in service excellence. We are guided by our founding principles to help employers effectively manage their workers’ compensation program, providing quality services to injured workers and creating safe workplaces. We are one of the largest regional workers' compensation specialists, and we credit our staff for putting their service-oriented work ethic and workers' compensation insurance knowledge into practice, every day, in all they do.

What we do ... We provide a workers' compensation experience that ensures peace of mind for all.

Why we do it ... To protect and support the well-being of all New England workers and their families.

How we do it ...

• Listening with empathy
• Acting with compassion
• Doing the right thing
• Succeeding through collaboration

We proudly offer robust compensation and benefits packages, including:

• 35-hour work week
• Summer hours June through September
• Competitive pay, with opportunities to advance
• Medical, dental, vision plans and pet insurance
• Employer-sponsored retirement plan with matching employer contribution
• Tuition reimbursement
• Company-paid life and disability insurance
• Paid time off and generous holiday time

A.I.M. Mutual has also earned the 2024 Best Place for Working Parents business designation.

At. A.I.M. Mutual, we recognize the importance of having a highly experienced staff to meet day-to-day customer needs. Come be a part of a great team of people that strives to surpass customer expectations every day. Working for A.I.M. Mutual is not just a job, it’s a career.

Thank you for your interest in joining the A.I.M. Mutual Insurance team!