Workforce Outreach Specialist

About Skilled US
Skilled US is a nonprofit workforce development organization preparing adults and young people for family-sustaining careers through scholarships and tuition-free training in healthcare, IT, construction, manufacturing, logistics, and more. We pair instruction with wraparound supports and work-based learning to move learners from enrollment to employment and long-term retention.

The Workforce Outreach Specialist is responsible for building and managing the front-end student pipeline that drives enrollment across Skilled US college partnerships. This role plays a critical part in executing recruitment strategies that align with institutional partners and Skilled US growth goals.

The Specialist will engage directly with prospective students through community-based outreach, events, and partnerships to generate interest and guide individuals into postsecondary training opportunities. This role is essential to ensuring a consistent, high-quality pipeline of students into partner college programs, supporting enrollment, persistence, and long-term workforce outcomes.

Core Responsibilities

Recruitment Strategy & Pipeline Development

• Execute recruitment strategies aligned with Skilled US partnership and enrollment goals
• Build and maintain a strong pipeline of prospective students across target communities
• Identify outreach opportunities that align with college program offerings and workforce demand
• This is a high-touch, high activity role: 30-40 outreach touchpoints per week via phone, text, email, or in-person; along with a follow-up protocol to help move prospective students from interest to enrollment
• Work closely with the Business Development team and the Intake Enrollment Coordinator to drive enrollments

Community Engagement & Outreach

• Represent Skilled US at community events, job fairs, college fairs, and partner sites
• Develop relationships with community organizations, workforce agencies, and referral partners
• Develop and maintain active referral relationships with DTA offices, SNAP E&T partner organizations, adult basic education programs, GED/HISET providers, and public housing networks as key sourcing channels for eligible prospective scholars
• Conduct information sessions and presentations to prospective students

Enrollment Support & Conversion

• Guide prospective students through the enrollment process in partnership with colleges
• Maintain consistent follow-up to support conversion from interest to enrollment
• Coordinate with internal teams to ensure smooth handoff from recruitment to program entry

Partnership Alignment

• Align recruitment activities with partner college priorities, program offerings, and enrollment targets
• Collaborate with internal stakeholders to ensure recruitment supports partnership success
• Provide feedback from the field to inform program design and outreach strategy

Data, Tracking & Performance

• Track recruitment activities, pipeline metrics, and enrollment outcomes
• Maintain accurate data entry and reporting across systems
• Use data to inform outreach strategy and improve recruitment performance

Required Qualifications

• 2+ years of experience in recruitment, outreach, admissions, or workforce development
• Experience working with diverse populations and community-based organizations
• Bilingual candidates strongly preferred, especially Spanish/English, Haitian, Creole/English
• Comfort with high-volume, goal-driven outreach environments
• Valid driver’s license and reliable transportation
• Strong communication, presentation, and relationship-building skills
• Ability to work independently in a remote environment with local travel
• Experience with CRM or data tracking systems preferred

Preferred Qualifications

• Experience supporting adult education, workforce development, or community-based training programs.
• Experience supporting events, enrollment activities, or intake processes.
• Familiarity with participant-centered or trauma-informed service environments.
• Bilingual (preferred but not required).

Competencies for Success

• Professional presence and strong front-line communication
• Fast-paced multitasking and execution under pressure
• Follow-through, dependability, and ownership mindset
• Strong teamwork and ability to support multiple managers
• Consistent accuracy in data, communication, and logistics
• Positive attitude and “do what it takes” service orientation

Work Environment & Schedule

• Hybrid, role-based is remote with daily communication and interaction.
• Schedule may include occasional early morning, evening, or weekend events, depending on recruitment and program

Our Commitment
We are here to lift up individuals who are ready to work but have been shut out of opportunity. Our goal is not only to prepare them, but to place them. If you are passionate about workforce equity and driven by results, we want you on our team.

This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

About Skilled US
At Skilled US, we help adults change their lives through education, career training, and workforce readiness. We operate a full-service, brick-and-mortar adult education campus that combines high-quality instruction, career pathways, and wraparound support to help students succeed in training and employment. We are a student-first organization guided by our core values: Students First, Respect, Determination, Continuous Improvement, and Gratitude. Our work is fast-paced, mission-driven, and focused on meeting both learner needs and workforce demands.

Skilled US Equal Opportunity Statement

Skilled US is an equal opportunity employer. We are committed to building an inclusive environment and welcome candidates who will strengthen our mission and impact.

Please read carefully.

Phalen Leadership Academies (PLA) is an equal opportunity employer. PLA does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

By completing this application you understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for PLA to hire me. If hired, I understand that either PLA or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of PLA has the authority to make any assurance to the contrary.

You attest by applying to this position that you have given PLA true and complete information on this application. No requested information has been concealed. I authorize PLA to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.