Lia Toyota Northampton - Automotive Assistant Service Manager

Job Description

Job Description

Lia Toyota Northampton is seeking an experienced, high performing professional to join out growing Fixed Operations teams as Assistant Service Manager/Lead Service Advisor. This role is a leadership-track position to grow our service business, elevate customer experience and drive operational excellence.

COMPENSATION RANGE: $85K-$130K

SIGN ON BONUS: N/A

REQUIREMENTS:

• Proven experience in automotive service advisor or service department leadership

• Strong operational mindset with ability to manage both people and processes, ability for coaching, training and developing others

• Track record of driving revenue while maintaining high customer satisfaction

• Excellent communication skills and professional presence

• Organized, performance driven, accountable and comfortable working in fact paced, high volume environment

• Must have clean & valid driver's license

KEY RESPONSIBILITIES:

• Lead the service advisor team to deliver exceptional customer experience

• Drive work flow efficiency to maximize technician productivity and shop capacity

• Coach, mentor advisors on sales process, communication and CSI performance

• Assist with daily operations including scheduling, dispatch coordination and repair order management

• Monitor KPIs such as labor rate, hours per PO, maintenance penetration and advisor performance

• Step into managerial responsibilities if needed

• Any other duties assigned by manager

BENEFITS:

• Medical, Dental and Vision

• 401K Plan with Employer Match

• Paid Time Off

• Paid Weekly

• An employer funded Life Insurance Plan

• Discounts on services and parts

• Employee vehicle purchase plans

• Company provided uniforms

ABOUT US:

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

COMMUNITY:

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.