Manager of Customer Analytics

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Consumer & Business Insights - Manager of Customer Analytics

The Opportunity: Contribute To The Growth Of Your Career:

The Manager of Customer Analytics will lead development of two key capabilities within the Consumer & Business Insights team – Customer Behavior and Retail Landscape. The Customer Behavior capability leverages TJX internal customer data to better understand our shoppers, identify opportunities to drive incremental sales, and diagnose business questions. The Retail Landscape capability leverages external marketplace data to enhance our understanding of retail in general, benchmark internal performance v. the market, and identify opportunities for future growth. Together, these capabilities are critical to building a perspective of our customer base and market share growth opportunities. The Manager Of will set the vision and strategy for these capabilities, influencing peers and stakeholders in how data is used and analyzed, and recommending paths forward for driving business impact with insight. This position will manage a team of managers and senior analysts.

Your Impact:

• Lead envisioning future opportunities to leverage and/or enhance customer behavior and retail landscape data to bring incremental value to CBI team and stakeholders, including the identification of external partners
• Set strategic focus of team by developing strong, trusting relationships with CBI peers and business partners to identify areas of impact
• Integrate data across sources to create compelling and actionable insights, while influencing across stakeholder groups to drive to action
• Partner with peer CBI team insights and analytics team leads to identify and lead strategic application and insight generation leveraging customer and retail landscape data
• Manage the quarterly earnings release reporting process, ensuring that the customer and marketing drivers of business performance are well understood by our CFO and Investor Relations team
• Influence across wide stakeholder base to enhance understanding of the customer base, identify opportunities to drive divisional strategies with customer data
• Manage team of four associates responsible for driving results in respective spaces

Who We Are Looking For: You:

• Bachelor’s degree; Minimum 8 years of experience in analytics, ideally with a customer or marketing focus
• Experience working with large datasets to extract, manipulate and analyze customer data using analytical tools; SQL experience required
• Excellent analytical and problem-solving skills with a strong attention to detail.
• Strong oral and written communicator with proven experience translating analytics findings into business insights and influencing business partners to drive action and optimize business performance.
• Experience in directing a team to develop, analyze, synthesize and communicate data and insights effectively
• Experience influencing across a broad array of internal and external partners
• Ability to translate business/marketing problems into analytical approaches
• Ability to prioritize multiple, complex projects in a collaborative fast paced environment

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

550 Cochituate Road

Location:

USA Home Office Framingham MA 550 Cochituate Rd

This position has a starting salary range of $113,600.00 to $147,700.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.