Help Desk Specialist

Careerscape is supporting a client opening for a Remote Entry-Level Help Desk Specialist. This role focuses on providing technical assistance to users, resolving basic hardware and software issues, documenting support requests, and ensuring a positive end-user experience.

This is an excellent opportunity for someone who enjoys solving problems, helping others, and building a career in information technology, technical support, or IT operations.

The Help Desk Specialist will work closely with internal teams and end users to troubleshoot technical issues, maintain accurate support documentation, and ensure efficient technology support services.

This role is ideal for candidates interested in help desk support, IT operations, customer support, or technical services.

Responsibilities

• Respond to technical support requests via phone, email, chat, and ticketing systems
• Troubleshoot basic hardware, software, and network issues
• Document support requests and resolutions accurately
• Assist users with password resets and account access
• Install and configure approved software applications
• Escalate complex technical issues to senior IT staff
• Maintain support documentation and knowledge base articles
• Assist with employee onboarding and device setup
• Monitor support tickets and ensure timely resolution
• Coordinate with internal departments to resolve technical issues
• Support technology improvement initiatives
• Perform additional administrative and technical support tasks as needed

Requirements

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred
• 0–2 years of experience in customer service, administration, IT support, or related roles
• Strong communication and customer service skills
• Basic knowledge of Windows, Microsoft Office, and Google Workspace
• Strong problem-solving and troubleshooting abilities
• Excellent organizational and time management skills
• Ability to manage multiple priorities in a remote environment
• Strong attention to detail and professionalism
• Willingness to learn new technologies and support processes

Benefits

• Fully remote work flexibility within the United States
• Competitive entry-level compensation
• Medical, dental, and vision coverage options
• Paid time off, holidays, and sick leave
• 401(k) retirement plan options
• Paid training and onboarding
• Career growth into IT Support Specialist, Systems Administrator, Network Administrator, or Cybersecurity Analyst roles
• Performance-based bonuses and advancement opportunities
• Supportive and collaborative team environment
• Professional development and certification assistance

Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry