Pharmaceutical Customer Service Rep

Job Description

Job Description

We’re looking for an enthusiastic and customer-focused Customer Service Representative to join our dynamic team! If you have 1-3 years of customer service experience and a passion for helping others, this is the perfect opportunity for you. In this hybrid role, you’ll enjoy the flexibility of working from home two days a week, while collaborating in the office three days a week. With a Monday to Friday schedule from 8:00 AM to 5:00 PM EST, you’ll have the chance to engage with customers and make a real impact. We're seeking a problem-solver with excellent communication skills who thrives in a fast-paced environment and is committed to delivering outstanding service. Join us and be part of a team that values growth, collaboration, and excellence in customer support!

salary: $24 - $26 per hour
shift: First
work hours: 8 AM - 5:30 PM
education: Bachelors

Responsibilities

• Serve as the primary point of contact for customer account management, handling order placement, inquiries, and complaints via phone and email.
• Set up new customer accounts and maintain accurate records to facilitate smooth transactions.
• Address a wide variety of customer inquiries, ranging from routine questions to complex special requests.
• Support accounts receivable activities and ensure documentation accuracy for all transactions.

Order Processing and Fulfillment

• Accurately process and monitor product orders using various systems, ensuring timely delivery and adherence to customer requirements.
• Determine appropriate facilities to fulfill orders by evaluating factors such as proximity, production schedules, and product decay rates.
• Communicate effectively with customers regarding order status, production schedules, and any potential delays, providing alternative solutions as needed.

The essential functions of this role include:

• working up to 5 hrs of overtime per week

Skills
• Customer Service

Qualifications
• Years of experience: 3 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.