Associate Partner, Business Transformation Consultant - Customer & Commerce Center of Competenc[...]

Introduction

IBM Consulting is seeking an Associate Partner to join the Customer & Commerce Transformation Center of Competence (CoC) – a global team helping clients reimagine their front office through AI‑led transformation.

Building on IBM’s own “Client Zero” journey—where IBM transformed its Sales, Marketing, Commerce, and Service functions—

the CoC inspires clients and accelerates transformation by:

• Showcasing IBM’s transformation outcomes and lessons learned.
• Shaping opportunities using Client Zero insights, IBM Consulting frameworks, and data‑driven, experience‑led design.
• Co‑creating solutions through domain‑led garages to define blueprints and transformation roadmaps.
• Partnering with local teams to deliver scalable, measurable business outcomes using proven methods and accelerators.

As a business sales and delivery leader, you will drive IBM Consulting’s growth by combining business development, account management, and transformation delivery expertise.

You’ll collaborate with motivated, high‑performing teams leveraging IBM and partner technologies to design and deliver end‑to‑end Customer Transformation Solutions across CRM, Commerce, Martech, and adjacent platforms.

This role demands strong front‑office strategy and technology solution depth.

Your role and responsibilities

As an Associate Partner, you will be a growth and delivery leader within the Customer & Commerce CoC, responsible for driving client success, practice development, and market growth. You will:

Growth & Business Leadership

• Develop and execute go‑to‑market strategies across Customer & Commerce offerings (CRM, Sales, Marketing, Service, Commerce, and Experience).
• Build and manage executive client relationships, shape new opportunities, and lead pursuit and proposal processes.
• Partner with industry and market teams to drive pipeline, revenue growth, and differentiated value propositions.

Delivery & Transformation Leadership

• Lead design and delivery of end‑to‑end Customer & Commerce transformation programs leveraging AI, data, and automation.
• Oversee client engagements to ensure business outcomes, quality delivery, and client satisfaction.
• Guide multi‑disciplinary teams to co‑create solutions that combine strategy, technology, and experience‑led innovation.

Practice & People Leadership

• Build and mentor global teams, fostering capability development in front‑office transformation and emerging technologies.
• Contribute to offering development and thought leadership for the CoC.
• Collaborate with IBM Garage, Experience, and Industry teams to scale best practices globally.

Hybrid: Your work location of City, State was assigned based on business need and currently your role designated as a hybrid role. Hybrid roles are expected to perform their primary duties from a combination of IBM location, client sites or work at home. The required number of days to be in the office is to be determined by your management team. Any changes to this work arrangement must be preapproved by your manager before any changes are made. This Job can be performed from anywhere in the US.

Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs.

Required technical and professional expertise

• 10+ years of consulting experience in Customer Experience, Commerce, or Digital Transformation.
• Proven success leading large‑scale transformation programs ($10M+ TCV).
• Deep expertise across front‑office domains—CRM, Commerce, Marketing, and Service—supported by technology platform experience (e.g., Salesforce, SAP CX, Adobe, etc.).
• Track record in sales and business development, including pipeline creation, solutioning, and proposal leadership.
• Strong executive presence and ability to engage C‑suite stakeholders.
• Excellent communication, collaboration, and leadership skills in global, cross‑functional environments.

Preferred technical and professional experience

• Experience with AI, automation, and data‑driven transformation initiatives.
• Understanding of industry‑specific customer experience trends (e.g., Retail, CPG, Manufacturing, Industrial, Financial Services, Communications, Healthcare, Life Sciences).
• Familiarity with design thinking, agile methodologies, and IBM Garage frameworks.
• Experience developing and scaling consulting offerings or intellectual capital for go‑to‑market.

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.