Communications and External Relations Coordinator

Job Description

Job Description

SUMMARY:

The Communications & External Relations Coordinator is responsible for enhancing the MCCA’s visibility and reputation by managing internal and external communications, including social media, newsletters, and event coverage. This role plays a key part in capturing and amplifying MCCA’s activities through high-quality photography and videography, while also ensuring timely updates to digital platforms. By managing media relations and tracking coverage, the Coordinator helps shape and maintain a positive public image for the MCCA, supporting the organization's overall mission and goals.

ESSENTIAL DUTIES & RESPONSIBILITIES :

The Director of Communications & External Relations may designate various other activities. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time for any reason .

VIDEOGRAPHY & PHOTOGRAPHY

• Capturing events, programs, partnerships and other MCCA activities
• Operating and maintaining all video & photography equipment (cameras, lenses, etc.)
• Organizing media files and folders (file hierarchy/file sharing)
• Editing and exporting footage for internal and external uses
• Color grading/color correcting, syncing sound, digital effects, sourcing music & audio for videos
• Storyboarding/shot listing
• Working with non-actors/other employees in videos and photographs
• Assisting in the MCCA podcast studio

PUBLIC RELATIONS & COMMUNICATION

• Managing all MCCA social media accounts by daily monitoring and scheduling posts
• Maintaining a consistent voice when engaging & posting on MCCA social media accounts
• Preparing and distributing the MCCA’s internal News Clips daily
• Drafting language to accompany videos and photographs being captured
• Taking photos/videos at assigned client events.
• Updating both MCCA external and internal website content (News, Press Releases, etc.)
• Tracking and organizing all news coverage regarding the MCCA and its facilities
• Assist with preparing materials or written communication for the MCCA Board of Directors and the Executive Director
• Performs other duties as assigned.

SUPERVISION RECEIVED : Supervision is received from the Director of Communications & External Relations and includes assignment of duties, inspection of work, training, coaching, and performance evaluations.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of communications, public relations, and media production principles and practices, including current social media platforms and digital content trends
• Skill in photography and videography, including camera operation, lighting, composition, audio synchronization, and post-production editing (color grading, digital effects, music/audio sourcing)
• Skill in written communication, including storytelling, social media copy, press releases, and editorial content, with the ability to maintain a consistent organizational voice across platforms
• Ability to manage multiple projects and deadlines simultaneously in a fast-paced, event-driven environment, including directing non-actors in productions
• Ability to organize and maintain digital media file systems and asset libraries
• Ability to work collaboratively with staff at all levels
• Proficiency in Microsoft Office Suite and relevant mobile applications

MINIMUM ENTRANCE REQUIREMENTS

• One (1) year of experience in communications, media production, social media management, or a related field
• Demonstrated experience operating photography and/or videography equipment and editing software

PREFERRED QUALIFICATIONS

• Bachelor's degree in Communications, Media and Film Studies, Public Relations, Journalism, or a closely related field
• Two (2) or more years of experience in a communications or media production environment
• Experience managing organizational social media accounts, including content scheduling and community engagement
• Demonstrated track record of strong project management and strategic communications skills
• Experience working in a public sector, quasi-public, or events-driven organization

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK SCHEDULE : Standard business hours, with the understanding that this position’s schedule may fluctuate based upon the needs of a particular event or project, which would require the ability to work a flexible schedule including late nights, early mornings, long days, weekends, and holidays. Travel to other MCCA facilities may be required.

All positions within the MCCA are designated as on-site roles. As such, this position requires in-person attendance five days per week. Remote or hybrid work arrangements are not part of MCCA's operational model.

DRESS CODE: Business formal. Employees are expected to project dignity and decorum appropriate for public-facing leadership roles through professional dress and grooming.

EMPLOYMENT AT-WILL: Employment with the MCCA is at-will. This means that either the employee or the MCCA may terminate the employment relationship at any time, with or without cause or notice, and nothing in this job description shall be interpreted to alter this at-will relationship.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT: The Massachusetts Convention Center Authority (MCCA) is proud to be an equal opportunity employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, genetic information, or any other legally protected category.

If you require a reasonable accommodation during the application or interview process, please contact our Human Resources team.