Business Analyst

Tier4 Group
Springfield, MA

Job Description

Job Description

Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements. Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Guide and advise less-experienced Business Analysts. Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment.
Lead business analysis for complex Worksite initiatives, ensuring analysis aligns to business objectives, customer outcomes, and implementation priorities.
Facilitate requirements elicitation, analysis, validation, prioritization, and traceability across assigned initiatives.
Translate business needs into clear business requirements, user stories, acceptance criteria, process impacts, business rules, and supporting analysis artifacts.
Evaluate options, risks, dependencies, assumptions, tradeoffs, and impacts across people, process, technology, data, reporting, controls, and customer experience.
Perform and document current-state and future-state process analysis, including roles, responsibilities, systems, handoffs, pain points, risks, and controls.
Facilitate development of future-state operating models, business processes, service interactions, and implementation approaches.
Lead or contribute to customer journeys, personas, service blueprints, value stream views, and customer experience maps for producers, plan administrators, and employees.
Assess business readiness impacts across procedures, training, communications, reporting, systems, data, controls, and operational processes.
Partner with business, operations, technology, product, compliance, project, and change partners to resolve ambiguity, drive alignment, and support successful execution.
Partner with onshore and offshore business analysis resources to coordinate analysis activities, provide knowledge transfer, review artifacts, ensure quality deliverables, and drive project objectives.
Use business data, operational metrics, customer insights, and stakeholder feedback to support recommendations and define or contribute to success measures.
Evaluate opportunities to leverage AI, automation, digital capabilities, and process improvement to increase efficiency, accuracy, service quality, and customer experience.

Bachelor's degree or equivalent experience.
8+ years of experience in business analysis, business consulting, operations, product, project delivery, or a related discipline.
3+ years of experience supporting or leading cross-functional initiatives involving business, technology, operations, compliance, product, or delivery stakeholders.
Experience performing current-state and future-state analysis, requirements definition, process mapping, stakeholder facilitation, and business impact assessment.
Demonstrated ability to independently lead complex analysis work with minimal direction while influencing stakeholders across functions.

Posted 2026-07-24

Recommended Jobs

Accounting Manager

Focus Technology Solutions Inc
Boston, MA

Job Description Job Description We're adding a newly created Accounting Manager position to our team as we continue to expand! This is a unique opportunity for an accounting professional to help …

View Details
Posted 2026-07-24

Security Officer Patrol Driver Role

Allied Universal
Kingston, MA

Job Description Job Description Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While …

View Details
Posted 2026-06-25

Home Care Case Assistant

BRISTOL AGING AND WELLNESS INC
Fall River, MA

Job Description Job Description Home Care Case Assistant $21.75/hour Position Summary : This position is responsible for receiving calls about Home Care clients and their services, providin…

View Details
Posted 2026-07-05

Correctional Officer

Norfolk County Sheriffs Office
Dedham, MA

*** NCSO EMPLOYMENT APPLICATION MUST BE SUBMITTED *** *** APPLICATION WILL BE EMAILED TO YOU (CHECK YOUR SPAM FOLDERS) *** *** *** The Norfolk Sheriff’s Office seeks to employ talented and commit…

View Details
Posted 2026-07-17

VP/Residential Loan Operations Manager

Rockland Federal Credit Union
Lowell, MA

Job Description Job Description About the Opportunity There's never been a more exciting time to join Rockland Federal Credit Union. We're launching a new brand with a bold vision for the future…

View Details
Posted 2026-07-24

Phlebotomist

Saratoga Medical Center
Bedford, MA

Job Description Job Description Saratoga Medical is hiring as Phlebotomist in Bedford , MA . Package includes competitive rate, paid time off and benefit options Saratoga Medical has an …

View Details
Posted 2026-04-05

Career Services Manager - Boston

More Than Words
Boston, MA

Job Description Job Description Salary: $52,000 - $57,749 About More Than Words More Than Words (MTW) is a social enterprise that empowers youth, ages 16-24, who are in the foster care sys…

View Details
Posted 2026-07-17

Chief Estimator Heavy Civil/Bridge Division

MAS Building & Bridge, Inc
Norfolk, MA

Job Description Job Description Salary: $150,000 - $180,000 Annually MAS is looking for an individual to lead our Estimating Team as Chief Estimator at our Norfolk, MA office. This Team has a …

View Details
Posted 2026-07-16

Senior Sales Representative - Life Sciences

Capgemini
Burlington, MA

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash the…

View Details
Posted 2026-06-26

Hair Stylist

Fulham Salon Hair Workshop Inc
Wellesley, MA

Job Description Job Description Benefits/Perks Competitive Hourly Pay Career Growth Opportunities  Fun and Energetic Environment  Discount on Products and Services  Job Summary Are…

View Details
Posted 2026-03-27