Turndown Attendant

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

PRIMARY OBJECTIVE OF POSITION:

The goal of the Housekeeping team is to impress the guests of The Langham, Boston with exceptional cleanliness, thoughtful service and extraordinary attention to details. The Turndown Attendant is an important part of this team and is tasked with servicing guest rooms. The Turndown Attendant ensures impeccable cleanliness, comfort of hotel guests by following FORBES and Langham standards.

RESPONSIBILITIES AND JOB DUTIES:

• Provide turndown service in guest rooms and suites assigned following the established procedures and FORBES/Langham standards. This includes:
  • Removing soiled terry, waste and in-room dining items from guest rooms;
  • Cleaning and sanitizing all bathroom surfaces;
  • Replacing/replenishing supplies in guest rooms (e.g., bath amenities, paper collateral, coffee/condiments, in-room closet inventory, etc.)
  • Vacuuming, mopping and making beds if requested or otherwise necessary.
• Clean departure and stayover guest rooms and suites following the established procedures and FORBES/Langham standards, when assigned. This includes:
  • Removing soiled linen, terry, waste and in-room dining items from guest rooms;
  • Checking all drawers/cabinets/closets for lost and found items and reporting these promptly to the appropriate department;
  • Stripping and making beds, including sofabeds, rollaway beds and cribs, changing bed linen;
  • Cleaning and sanitizing all bathroom surfaces;
  • Dusting all surfaces, including high areas; cleaning and sanitizing all high traffic areas and items/fixtures frequently used by guests (e.g., door handles, light switches, phones, remote controls, etc.);
  • Replacing/replenishing supplies in guest rooms (e.g., bath amenities, paper collateral, coffee/condiments, in-room closet inventory, etc.);
  • Straightening pillows, furniture, light fixtures, appliances;
  • Wiping all glass and mirror surfaces;
  • Wiping, polishing and removing marks from walls, fixtures and furniture;
  • Thoroughly vacuuming floors, wet mopping the wood sections and tiles;
• Consistently offer professional, friendly and engaging service. Promptly respond to and fulfil all guest requests;
• Properly and safely utilize the assigned master keys;
• Properly and safely use all assigned tools, equipment and uniforms;
• Keep Housekeeping storage areas, service areas and guest hallways neat and secure.
• Maintain proper and safe usage of cleaning chemicals and solutions. Follow departmental procedures for reporting hazardous materials or conditions;
• Follow all safety and sanitation policies and Connect sustainability procedures.
• Report any suspicious persons, activities or items to Housekeeping Supervisors/Managers or Security team;
• Report any maintenance/upkeep deficiencies;
• Fully and correctly utilize task assignment device (HotSOS) to update room status and prioritize completion of tasks;
• Follow departmental security and safety protocols while on guest floors (e.g., keeping guest rooms secure during cleaning, guest locked out of the room, etc.);
• Use guests’ names consistently and where appropriate. Offer service with poise;
• Other duties as assigned by Supervisor/Manager.

PHYSICAL DEMANDS:

• Physical activities include kneeling, bending, lifting, stretching;
• Must be able work alone in an established routine;
• Must be able to move objects weighing up to 50 pounds.

SPECIAL SKILLS REQUIRED:

• Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests;
• A great attitude is required, with ability to work weekends/holidays.

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED:

• Previous housekeeping/cleaning experience, at a 4-5-star hotel/resort preferred.