Front Desk Receptionist/Coordinator

Job Description

Job Description

Job Title: Front Desk Receptionist / Front Desk Coordinator

Department: Administration
Reports To: Katherine Robles

FLSA Status: Non-Exempt (Hourly)
Location: Springfield, MA
Employment Type: Full-Time

About New North Citizens’ Council (NNCC)

New North Citizens’ Council is a community-based nonprofit organization dedicated to improving the quality of life for residents through education, workforce development, family support, and community services. NNCC is committed to equity, inclusion, and culturally responsive service delivery.

Position Summary

The Front Desk Receptionist/Coordinator serves as the first point of contact for clients, visitors, and community partners. This role is responsible for delivering professional, culturally responsive, and efficient front office support while ensuring confidentiality, accurate recordkeeping, and a welcoming environment aligned with NNCC’s mission and values.

Essential Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

• Greet and assist clients, visitors, and vendors in a professional and culturally respectful manner
• Answer, screen, and route incoming phone calls; respond to general inquiries
• Schedule appointments and manage calendars for staff and program services
• Maintain visitor logs and ensure proper sign-in/out procedures
• Provide accurate information and referrals to programs and services
• Perform data entry and maintain client records in compliance with confidentiality standards
• Assist with administrative tasks including filing, copying, scanning, and correspondence
• Coordinate incoming/outgoing mail and maintain office supply inventory
• Support workshops, meetings, and community outreach activities as needed
• Maintain cleanliness and organization of reception and common areas
• Monitor office operations and communicate needs or concerns to appropriate staff
• Support special projects and cross-functional administrative needs
• Adhere to all organizational policies, including confidentiality, and data privacy

Required Qualifications

• High school diploma or equivalent required
• Bilingual in English and Spanish (spoken required; written preferred)
• 1+ year of receptionist, administrative, or customer service experience preferred
• Proficiency in basic computer applications (Microsoft Office, email systems, data entry platforms)
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and remain composed in a fast-paced environment
• Demonstrated reliability, professionalism, and punctuality

Preferred Qualifications

• Experience working in a nonprofit, community-based, or human services environment
• Familiarity with client intake systems or case management databases
• Experience working with diverse populations

Core Competencies

• Customer Service & Client Engagement
• Communication (verbal and written)
• Organizational & Time Management Skills
• Attention to Detail
• Cultural Competence & Sensitivity
• Team Collaboration and Independent Work

Work Environment & Physical Requirements

• Primarily office-based setting with frequent interaction with the public
• Ability to sit, stand, and use a computer for extended periods
• Occasional lifting of up to 15–20 pounds (e.g., office supplies)
• May require occasional evening or weekend support for events

Equal Employment Opportunity Statement

New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.

ADA & Reasonable Accommodation Statement (REQUIRED)

NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

At-Will Employment Disclaimer (Massachusetts Standard Practice)

Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.