Vice President of Care Coordination

Family Service Association has an exciting opportunity for a full time (35hr/wk) Vice President of Care Coordination (VPCC) starting between $100k-105k. The VPCC will function as a member of the Senior Leadership team reporting to the President & C.E.O. The VPCC is directly responsible for the development, management, and quality improvement activities of the Adult Day Health Programs, Adult and Group Foster Care Programs, Long Term Support Service Community Partner Program, Guardianship Program, and Employer Support Program.

Duties and Responsibilities:

• Direct and participate in the planning process for future development and growth of the agency. Market and expand existing programs while developing new initiatives in order to strengthen the Agency’s funding base.
• Develop programs and services consistent with agency purpose and the needs of the community, and ensure programs are responsive to the needs of the community, client, referral and funding sources.
• Keep informed of national, regional and local developments and trends the impact operations and facilitate organizational adaptive changed as needed.
• Delegate authority to provide program direction to subordinate personnel and hold them accountable for the performance of their programs and/or departments, ensuring full organizational alignment with its mission, vision and values. Participate in the development and monitoring of service and financial targets, ensuring targets are met.
• Provide individual and team supervision to Program Leaders as warranted and appropriate according to the Agency supervisory structure. Participate in the hiring, training, and timely performance evaluation of all staff.
• Ensure coordination and integration of programs so that services are as seamless as possible in order to flexibly respond to the changing needs of clients.
• Utilize program evaluation methodology, MIS, and financial data to monitor service and financial goals, and adjust service delivery as indicated.
• Oversee program compliance with agency, licensure, funding source and accreditation regulations, standards, policy and procedures.
• Participate in committees and assigned Quality Improvement activities.
• Perform additional duties and responsibilities as directed by the President & CEO, up to and including the oversight and leadership of additional departments.

Education and Experience:

• Bachelor's Degree in Human Services and a minimum of four years experience administering program for adults (Master’s Degree desired).
• Leadership in Non Profit program development with experience managing multiple programs and multiple staff.
• Ability to create and monitor budgets.
• Demonstrated competence in planning, designing, and implementing programs, professional development, personnel administration, and team building.
• Familiar and comfortable with Microsoft.
• Experience with DDS, DPH, and Medicaid funded programs (desired).

This is a benefits eligible position. We offer a comprehensive benefits package including:

• Medical, dental, vision insurance
• Long term disability insurance
• Life insurance
• 403b pension plan
• Flexible spending account
• Three weeks paid vacation
• Twelve paid holidays
• Generous earned sick time

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 135-year tradition of high quality.

Family Service Association is an Equal Opportunity Employer.