Director of Integrated Family Support Services

Job Description

Job Description

The Director of Integrated Family Support Services is the primary administrator for all programs under Early Literacy Services (ELS) and Counseling and Consultations (CCS). The Director leads and develops a team of caseworkers and coordinators and is responsible for ensuring strong team cohesion, high quality program delivery, and sound fiscal management.

As a member of the Leadership Team, the Director works collaboratively across the organization to ensure that services are well-integrated and aligned with Family ACCESS's mission. The successful candidate will contribute to strategic planning and to the continued development and long-term sustainability of mission-based programs.

Essential Job Functions/Responsibilities:

• Plan, develop, and oversee all aspects of grant-funded programs within Early Literacy Services (Coordinated Family Engagement Grant, ParentChild+ Grant) and Counseling and Consultation Services (Young Parent Support Program) (team of 14–18 staff; 5 direct reports).

• Lead and manage a team of caseworkers and coordinators, including supervision, coaching, and professional development.

• Ensure high-quality program delivery through training, performance management, and continuous improvement efforts.

• Plan and facilitate in-service training opportunities that support strong service delivery and program growth.

• Oversee outreach and engagement efforts to connect families with services.

• Advocate for families in need of supportive services at the local, state, and national levels.

• Represent Integrated Family Support Services in communities served by the Agency, including active participation in key meetings and partnerships.

• Provide or support crisis intervention for families, as needed.

• Partner with the Finance department to develop and manage annual program budgets and monitor fiscal performance.

• Oversee all reporting, statistics, and documentation of the grants held under the Integrated Family Support Services umbrella.

• Ensure accurate and timely data collection, program reporting, and compliance across all funding sources.

• Actively participate as a member of the agency-wide Leadership Team, supporting organizational alignment and integration of services.

• Support the sustainability and growth of programs through community engagement and cross-functional collaboration.

• Perform other duties as assigned.

Qualifications, Knowledge, Skills & Abilities

• LICSW, LCSW, or MSW + three years of experience working with parents with children aged 0-6.

• Proficient in all MSOffice applications and ability to learn to use program data portals and report sites, Salesforce experience a plus

• Willingness to learn and gain full comprehension of the grant programs held under the Integrated Family Support Services umbrella. This includes all requirements, reports, technology, and systems required by individual grants.

• Attend all training to gain full understanding and compliance with each grant.

• Bilingual Spanish and/or Portuguese preferred.