Account Manager

Company Overview
Our client is a premier pharmacy partner for long-term-care communities that are committed to and prioritize patient care first. They have transformed the conventional medication management process by being high-touch and patient-focused. Their comprehensive technological solutions and breadth of pharmaceutical products allow the business to be creative in offering the right services that align with a myriad of customer needs.

Position Overview
The Account Manager is responsible for managing relationships with our facilities, ensuring exceptional service delivery, and driving business growth. Serving as the primary point of contact for clients, the role collaborates closely with healthcare providers to optimize medication management and enhance patient care. This is a field-based position that requires daily local travel and occasional overnight travel.

Location: Norfolk, MA
Job Type: Full-time
Salary Range: $65,000–$75,000 USD/Annually


Key Responsibilities
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Predictable, reliable, and punctual attendance is an essential function of the job role.

• Develop and maintain strong relationships with key decision-makers at the facilities.
• Serve as the main point of contact for assigned accounts, understanding their needs and requirements.
• Coordinate medication orders, deliveries, and inventory management.
• Provide clinical support and guidance to healthcare providers on medication therapy and compliance.
• Address client inquiries, concerns, and issues promptly and effectively.
• Identify opportunities for expanding services and introducing new products to meet client needs.
• Conduct training sessions and educational programs for healthcare staff on medication management best practices.
• Analyze data on medication usage and outcomes to optimize processes and improve patient care.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Collaborate with internal pharmacy teams to ensure seamless coordination of services for clients.

Physical Demands
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job.
Sitting for extended periods of time, computer usage including data entry for much of the workday, regular phone communication, handling paperwork and documentation, and participating in meetings. Field position requiring frequent local travel throughout the state and occasional overnight stays.

Qualifications

• Education & Experience: Bachelor’s degree, LPN or RN, and 2–4 years of experience in account management, preferably in the Long Term Care or healthcare industry; or an equivalent mix of education and experience. Ability to handle escalated issues with diplomacy and professionalism a must. Long term care pharmacy experience preferred.
• Computer Skills: Intermediate computer proficiency. Pharmacy and medication distribution software (EMAR, Pyxis Medbank, Frameworks preferred).
• Language Skills: Ability to read and interpret documents such as medication documentation, business correspondence, and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.

Compensation
The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance.

EEO Statement
Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.

Please Note: Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.