Reservations Agent

The Reservations Agent is responsible for handling all guest room reservation inquiries with the highest level of professionalism accuracy and attention to detail. This role ensures a seamless booking experience that reflects the hotels luxury standards while maximizing room revenue and occupancy. The Reservations Agent acts as a key point of contact for guests travel partners and internal departments to ensure exceptional service and operational addition this position will be heavily involved in the achievement of Forbes 5-star standards.

Qualifications :

Education & Experience:

• 2 years of prior experience in a related position in a luxury 5 star hotel preferred
• College degree in hotel or business administration highly preferred

General Requirements:

• General knowledge of the principles and practices within the Revenue Management/Sales & Marketing profession
• Must possess communication skills in terms of the ability to negotiate convince sell and influence others
• Ability to make decisions with only general policies and procedures for guidance
• Strong computer literacy particularly with Opera OTA extranets and Microsoft Office
• Must effectively adhere to strict daily/weekly/monthly deadlines.
• Extensive proficiency in Excel Word and PowerPoint required and ability to manipulate data essential
• Strong knowledge of Forbes Standards and ability to coach team in achieving 5-star standards
• Attention to detail required.
• Ability to operate in a team environment.
• Excellent written and verbal communication skills
• Excellent interpersonal skills and demonstrated maturity.
• Ability to manage multiple tasks and responsibilities at once.

Additional Information :

• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical dental vision and life insurance. 
• Personalized development opportunities across Accors extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities

Remote Work :

No

Employment Type :

Full-time