Director, Business Analysis

At Mimecast, we protect organizations from today’s most advanced cyber threats - and we’re growing fast. Mimecast's Digital Transformation Office is hiring a Director of Business Analysis in our Lexington, MA offices (hybrid work schedule) to lead and grow the BA practice across the DTO. This is a collaborative player-coach role - you'll shape the strategic direction of the team while contributing hands-on to complex and impactful projects. You are someone who thrives on solving complex challenges, creating clarity, and fostering alignment while coaching and empowering your team to do the same. You'll report directly to the Chief Digital Officer and play an essential role in driving operational clarity, process excellence, and meaningful business outcomes across the DTO's priorities. These include enterprise-scale transformations, platform migrations, and cutting-edge AI-driven initiatives.

What You'll Do

Team Leadership & Practice Development

• Build, manage, and mentor a supportive and high-performing BA team - setting clear expectations, fostering growth, and helping team members thrive in their careers.

• Define and champion BA standards, methodologies, templates, and best practices across the DTO.

• Establish process flows, swim lanes, and RACI frameworks that promote clarity and collaboration across cross-functional initiatives.

• Partner with the PMO, architecture, and data operations teams to ensure BA deliverables integrate seamlessly into project delivery.

• Guide the BA team's capacity planning and resource allocation to ensure sustainable workloads and effective execution across the DTO portfolio.

Hands-On Delivery

• Take a hands-on approach to high-impact workstreams - leading by example and contributing directly to business analysis for the most complex initiatives.

• Facilitate collaborative requirements-gathering sessions, stakeholder workshops, and process mapping exercises at both executive and operational levels.

• Use process modeling tools to capture and communicate as-is and to-be process flows with clarity and precision.

• Translate ambiguous business challenges into clear, actionable deliverables, including documented requirements, user stories, and process designs.

• Maintain and own business process documentation, such as as-is/to-be flows, gap analyses, business requirement documents, and decision frameworks.

• Partner closely with technical teams to ensure solutions are well-aligned with business needs and grounded in reality.

Cross-Functional Partnership

• Serve as a trusted thought partner to DTO leadership and stakeholders across Sales, Finance, Operations, and Product teams.

• Bridge the gap between business and technical teams translating strategic goals into actionable, well-scoped work.

• Build strong, collaborative relationships across the organization becoming a go-to partner for solving challenges.

• Actively participate in initiative scoping, prioritization, and roadmap discussions as a leader who contributes both expertise and perspective.

AI Innovation

• Champion the adoption of AI tools within the BA practice by identifying and implementing use cases that enhance analysis quality and efficiency.

• Stay current with emerging AI developments and explore how they can evolve the BA function and its capabilities.

• Operational Excellence

• Continuously evaluate and improve the BA team's tools, processes, and ways of working to ensure they remain efficient and effective.

• Track and communicate team health, throughput, and quality metrics to DTO leadership.

• Play a key role in shaping the DTO's broader transformation agenda - going beyond documentation to drive meaningful outcomes.

What You Bring

• Extensive expertise in business analysis, including proven leadership and team management capabilities.

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.

• Proven success in leading BA work for large-scale technology transformations—such as ERP, CRM, or similar enterprise platform programs.

• Strong expertise in process design, requirements documentation, and facilitating alignment across diverse stakeholders.

• Experience in SaaS, cybersecurity, or high-growth tech environments is a strong plus.

• Familiarity with Salesforce (Sales Cloud, CPQ, or Revenue Cloud) is helpful given DTO's current portfolio.

Skills & Competencies

• You are adaptable and versatile - comfortable zooming in and zooming out to tackle both strategic conversations and detailed process flows.

• Exceptional facilitation and communication skills; you make complex ideas clear and actionable without oversimplifying.

• Strong instincts for documentation - you know what "great" looks like and can produce it yourself.

• Naturally collaborative; you excel at building bridges across teams and feel comfortable navigating ambiguity.

• A data-informed mindset - you back up your recommendations with evidence and help your team do the same.

• You value quality and take a practical approach to getting things done.

• Proficiency with tools like Jira, Confluence, MS Office, and process modeling tools (e.g., Miro, Visio) - while being open to learning new ones.

Leadership Style

• People-first: You genuinely care about your team’s success and invest in their growth, creating an environment where they thrive.

• Clear and direct: You give constructive feedback, make thoughtful decisions, and consistently follow through.

• Collaborative and humble: You don’t wait to be asked, and when you lead, you prioritize the collective good over ego.

• You thrive in dynamic environments where change and innovation are constant.

The base salary range for this position is $168,000 - $252,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [email protected].

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.