Customer Service Coordinator

Job Description

Job Description

CROWN IS HIRING A CUSTOMER SERVICE COORDINATOR FOR ITS RAPIDLY GROWING SERVICE DEPARTMENT IN BROCKTON, MA!

Position and Company Summary:

Are you someone who loves keeping things organized and running smoothly? As a Customer Service Coordinator at Crown, you'll be the go-to person who keeps our Brockton service team on track. You'll work closely with our route drivers, managers, and customers to make sure everything from daily check-ins to service requests runs without a hitch.

Crown Linen Service, Inc. has been a family-owned business since 1914. We're proud to be a trusted provider of uniform and linen services throughout New England. At Crown, we believe in building long-lasting relationships through personal service, teamwork, and care.

✔ Monday-Friday schedule ✔ Weekly competitive pay + full benefits (401k, PTO & more!) ✔ Career growth opportunities in a stable, growing company

What You'll Do

• Support your team with helpful insights and updates to keep things running smoothly
• Be the daily point of contact for questions, check-ins, and customer updates
• Help monitor and improve service using our Customer Relationship Management system
• Manage incoming service calls, requests, and phone logs with care
• Assist with customer concerns, special requests, or escalations
• Review and approve invoices or service stops based on payment status
• Help train new hires and keep their paperwork in order
• Join daily route check-ins and help audit routes as needed

REQUIRED SKILLS

The ideal candidate will have excellent customer service and professional communication (written and verbal) skills and be able to work with deadlines, multitask and prioritize. Excellent Microsoft Office and computer skills are a key to success in this position. We are also looking for strong interpersonal and team working skills. Being highly organized and able to gather and analyze information skillfully is required.

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma required, some college preferred or an equivalent combination of education and experience
• Candidate must have at least 3+ years of customer service experience
• Candidate must have at least 2+ years of administrative experience

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.