Bilingual Administrative Support Specialist

Make a Lasting Impact—Join the Pathways Family Resources Team!

We are a mission-driven organization dedicated not only to nurturing young children and families, but also to fostering the growth and success of our employees.

We are currently seeking an Administrative Support Specialist who is passionate about supporting and empowering colleagues and families and inspired by the opportunity to make a meaningful difference in the lives of members of our vibrant and diverse community.

Why Join Pathways?

When you join our team, you’re joining a supportive community that offers:

• Access to professional development and training
• Career advancement opportunities within the organization
• A collaborative and inclusive work environment grounded in our core values: Respect, Trust, Collaboration, and Opportunity

About the Role:

Location – Salem, MA

Start date: September 1, 2025

Schedule – this position is scheduled for 20 hours per week (hours subject to change based on the needs of the Center)

Scheduled hours are based on need of the program.

Typical Hours (may require participation in events outside regular business hours to be scheduled ahead)

Monday: 9-1

Tuesday: 10:30-2:30

Wednesday: 9-1

Thursday: 9-1

Friday 9-1

Rate – $19-23 per hour based on education and experience, this position is eligible for a bilingual language stipend.

WHAT WILL YOU DO? (not a complete list)

· Professionally managing incoming calls from families, professionals, and other agencies to caringly connect them with the resource(s) they seek.

· Will use bilingual skills regularly and with frequency with families within their department/role. Regular and frequent use is at least 20% of regularly scheduled hours.

· Maintaining a high level of confidentiality with regard to client information.

· Fulfilling receptionist and general clerical duties to include, but are not limited to, answering phones, photocopying, mail processing, filing and office organization.

· Support special projects as assigned.

· Organize and recruit for upcoming program options to include: family events, playgroups, workshops and parent education programs.

WHAT DO YOU NEED?

· High school diploma or equivalent required; associate’s degree or some college coursework in a related field preferred

· Minimum of one year of administrative or clerical experience, preferably in a social services, education, or nonprofit environment

· Excellent organizational, time management, and communication skills

· Ability to interact respectfully and effectively with families from diverse backgrounds

· Functionally fluent in a language that is represented and needed within the program/role

Other Requirements:

· Successfully complete a pre-employment physical, provide verification of immunization to Head Start vaccine mandate.

· Maintain licensor background check requirements

· Possess valid MA driver’s license and proof of auto insurance, dependable vehicle and acceptable driving record

WHAT DO WE OFFER?

· Internal growth! We often hire from within to help our employees reach their greatest potential

· On-going training and Professional Development provided free of charge

· Retirement Plans such as 401 (K) and ROTH – with employer match upon meeting eligibility and vesting requirements

Pathways for Children provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.