Sr. Learning Specialist

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Senior Instructional Designer, Learning and Development (L&D) is responsible for designing and deploying world-class, end-to-end learning experiences through learning programs that support organizational growth and talent development. The role focuses on aligning learning programs with Zelis’ business goals and culture while integrating best practices in adult learning, learning experience design, organizational learning, and leadership development. This role will report to the Sr. Director, Enterprise Learning & Development (ELD and collaborate with other stakeholders in both the US and India across People & Culture and other functions to create impactful learning experiences.

The Senior ID leverages stakeholder requirements and audience insights to create innovative, evidence-based learning solutions. This includes researching and recommending new design and assessment tactics, as well as leading the development of models, methods, tools, and technologies to drive associate and people leader learning and deliver measurable business impact.

Key Responsibilities

• Learning Experience Design: Responsible for designing and developing evidence-based learning and leadership development solutions using blended learning and adult learning principles. The Senior ID follows the “ADDIE” process to create engaging learning content including self-led programs, e-learning, videos, Quick Reference Guides (QRG’s) and instructional guides.
• Fosters Innovation and Continuous Improvement: Researches and recommends new techniques, tools, and technologies to address complex learner and business needs. The role fosters innovation by identifying opportunities for program enhancements, incorporating external insights, and researching industry trends to inform continuous improvement. Leads the development of models, methods, tools, and technologies to enhance associate learning for business impact.
• Content Development and Management: Designs and develops high-quality learning solutions by leveraging expertise in instructional design, graphic art, digital audio and video recording/editing. Regularly conducts content audits and gap analyses to identify opportunities for updates and improvements. Ensures learning materials are accurate, current, relevant and aligned with organizational goals while maintaining quality and relevance. The individual will manage complex projects and continually explore innovative methods to enhance learning outcomes.
• Collaboration and Strategic Partnerships: Collaborates with business leaders, P&C Business Partners, subject-matter experts (SMEs), vendors, and teammates on the Enterprise L&D team to ensure learning initiatives align with Zelis’ policies and strategic priorities. Identifies and manages relationships with third-party vendors to support L&D programs. Engages with vendors to establish and implement curriculum; monitors and assesses effectiveness of vendor developed programs.
• Technology and Tools: Leverages AI, Workday Learning, Articulate, WalkMe, Vyond and/or other platforms to design and optimize learning solutions.
• Program and Project Management: Responsible for the success of Enterprise Learning Programs by applying sound project management principles to execute and monitor program goals. Tracks project milestones, manages deliverables, and ensures timely, accurate results on assigned projects and assignments. Identifies process improvements and continuously improves them. Proposes new programs to support future development needs and manages the development of programs including the creation of project plans for new and existing L&D programs, scoping, needs analysis, action item allocations, maintaining calendar of events, resourcing, and setting program metrics.
• Learning Administration/Logistics/Reporting: Partner with other in Enterprise Learning and Development on logistics for learning sessions, including scheduling, communications, in-person logistics and virtual session production (e.g., Zoom, breakout rooms, polls, materials).
  • Participate in L&D program budget planning and ensures programs adhere to budgetary limits.
  • Prepare reports on L&D programs, measuring performance against goals and recommending improvements as needed.
  • Administer assessments (e.g., DiSC, LVI 360), digital badging, and other evaluation tools.
  • Support onboarding and learning program data requests, leveraging Workday reporting to identify trends and opportunities.
• Stay current with industry trends and best practices, championing a culture of learning across the organization.
• Perform other related duties as assigned.
  

Experience, Qualifications, Knowledge, And Skills

• 5+ years of relevant HR experience preferably in organizational or learning and development, with a proven track record designing eLearning and instructor led content for both associates and leaders in a professional setting
• 4-year college or bachelor’s degree in Instructional Design, Learning Experience Design, Organizational Learning and development or related degree preferred
• Certification in Instructional Design, Learning Media Design or Adult Education a plus
• Expert and passionate about the learning function and adult learning principles
• Prior people leadership experience a plus to inform design of leader programs
• Fluent in both spoken and written English
• Proficiency in learning technologies and tools, such as Articulate, Adobe Captivate, and Workday Learning
• Proven experience managing complex learning projects and aligning programs to organizational strategies through project management tools and methodologies
• Strong analytical and problem-solving skills with the ability to offer clear solutions
• Strong organizational and time management skills
• Excellent customer service and interpersonal, written, and verbal communication skills, including presentation design. Works well with others at all levels
• Ability to work independently, prioritize tasks, and adapt in ambiguous situations
• Proficiency with Microsoft Office Suite, including Outlook, Word, PowerPoint and Excel for data management
• Business acumen with an understanding of organizational challenges and priorities

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Base Salary Range

$86,000.00 - $109,250.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.