General Manager

General Manager — Hadley, MA

Are you a people‑first leader who thrives in a fast‑paced, mission‑driven environment? Do you love building strong teams, creating memorable guest experiences, and being part of a community‑focused local brand? If so, we’d love to meet you.

The Skinny Pancake is seeking an experienced General Manager to lead our Hadley, MA location. This is a high‑visibility leadership role with the support of a seasoned Operations and HR team — and the autonomy to shape your own culture, systems, and success.

Why This Role Is Special

A mission with meaning:

We’re committed to strengthening local food systems, supporting regional producers, and creating a positive impact in our community.

A stable, engaged guest base:

Our Hadley location serves students, families, locals, and visitors — offering consistent traffic and strong community connections.

A leadership role with real influence:

You’ll build your team, develop your managers, and drive the guest experience.

Support when you need it:

You’ll work closely with a collaborative Operations team, HR support, and a company that values people over ego.

Key Responsibilities

• Lead daily restaurant operations with a focus on hospitality, quality, and efficiency
• Recruit, train, and mentor a high‑performing team
• Build and maintain a positive, inclusive workplace culture
• Manage financial performance, inventory, ordering, and scheduling
• Ensure smooth service during peak hours
• Strengthen relationships with local partners and the broader Hadley community
• Uphold our mission of local sourcing and sustainable practices

What You Bring

• 3+ years of restaurant management experience (GM or AGM level)
• A leadership style rooted in empathy, accountability, and communication
• Strong operational and organizational skills
• A passion for hospitality and memorable guest experiences
• Ability to coach, motivate, and develop a diverse team
• Comfort working in a fast‑paced, high‑volume environment
• A desire to be part of a mission‑driven, community‑minded company

Compensation & Benefits

• Salary: $60,000–$70,000
• Health, dental, and vision insurance
• Paid time off
• Staff meals & discounts
• Leadership development opportunities
• A people‑centered culture
• Opportunities for growth within a growing local brand

How to Apply

Apply by emailing [email protected], visiting our Careers page, or texting 8870 to 31063.

Equal Opportunity Employer

All qualified applicants will be considered for employment without regard to race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military, or veteran status.

All benefits are subject to the guidelines contained in the employee handbook.

Some travel may be required during the first few weeks of employment for optimal training.

Love Local. The Skinny Pancake is on a mission to change the world by building a safer, healthier, and more delicious food shed while creating everyday enjoyment that is both fun and affordable. Please join us.

Pay: $60000.00 - $70000.00 / year

Pay:

• Bonus pay

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Employee discount
• Paid training
• Other

Job Type: fulltime

Schedule:

• 8 hour shift
• Weekend availability

Education: High school degree

Work location: On-site