Service Manager - Gate & Access Control

Job Description

Job Description

Join a Company That Puts Culture First

Security Works (partnering with Premier Fence) is a growing gate and access control company seeking an experienced Service Manager to lead our service department. This role is responsible for overseeing daily service operations, supporting our technicians and office staff, and ensuring our customers receive fast, professional service especially when they need it most.

At Security Works, our culture is our #1 priority . We believe great companies are built by great teams. We are looking for a leader who inspires people, leads by example, and takes pride in building a team that delivers exceptional service.

If you’re someone who values teamwork, accountability, and doing the job the right way, we want to talk to you.

What You’ll Do:

• Lead and manage the daily operations of the service department.
• Supervise and support field technicians and service office staff.
• Ensure rapid response to emergency service calls.
• Schedule and coordinate service work orders for efficiency and response time.
• Provide technical guidance and support to technicians when needed.
• Manage purchasing of gate operators, access control equipment, and service parts.
• Maintain proper parts inventory for service operations.
• Review and approve technician timecards.
• Work closely with customers to ensure a high level of service and satisfaction.
• Help maintain the strong team culture that defines Security Works.

What We’re Looking For:

• Experience in automatic gates, access control, or a related service industry.
• Leadership experience managing technicians or field service teams.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple service requests and priorities.
• Strong communication and organizational skills.
• A leader who motivates and supports their team.
• Commitment to excellent customer service.

Compensation & Benefits:

• Competitive salary.
• Medical, vision, and dental insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Accidental death insurance.
• Employee Assistance Program (EAP).
• 6 paid holidays per year.
• Tuition reimbursement opportunities.

Why Security Works?

We’re building something different. Security Works is focused on creating a company where employees enjoy coming to work, customers trust our service, and our team takes pride in what they do every day.

If you’re looking for a leadership role where you can make a real impact, lead a strong team, and help grow a service operation the right way, we’d like to hear from you.

Apply today to join the Security Works team.