Customer Service Representative
Job Title: Customer Service Representative
Pay Rate: $24-$26/hr.
Location:Beverly MA 01915
Shift: M-F 8am – 5pm
**Job Summary:
**
The focus regarding this position will be to assist the customer service team in their day-to-day activities. Including but not limited to entering quotes, entering orders, order checking, expediting, and other administrative tasks.
**Essential Functions:
**
Provide accurate and on times quotes to the assigned customer base (book pricing/contract
pricing/special pricing).
Ensure that client issues are dealt with in an efficient manner, informing the Customer Service
Supervisor of any problems that may arise.
Order entry and change order/ schedule management.
Ensure that all processes and procedures are complete and quality standards are met.
Provide two-way communication between client and team, to promote strong team
representation.
Provide outstanding customer service.
Other related administrative and customer service duties as required.
Process expedites requests with planning team.
**Required Skills/Qualifications:
**- Self-motivated with a positive attitude and strong work ethic.
- Ability to work effectively and collaboratively across all levels of the organization.
- Exceptional organization skills with strong attention to detail.
- Excellent time management, sense of urgency and follow-through skills.
- Effective interpersonal, written, and verbal communication skills.
- Ability to multi-task and manage competing priorities in a faced paced, high-pressure and results oriented environment.
- Proficiency in Microsoft Office applications.
- 1-3 years’ experience.
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