Hardware and Software Support

Hardware and Software Support

The Steamship Authority is seeking to fill the position of Hardware and Software Support at the Steamship Authority's Falmouth administrative office location.

* Configure, support and manage PC's including hardware and software.

* Coordinates open IT issues with other IT team members for resolution. Offer training and guidelines to all users.

* Provides front line telephone technical support - responsible for level 1 and 2 support (hardware and software) by direct assistance to all users. Refer issues which require additional support to the department's HELPDESK.

* Maintain tape libraries, including their rotation.

* Manage IT assets and inventory using the department's inventory management system.

* Requires working and communicating with all levels of users from all departments.

* Work with various consultants and vendors for problem reporting and solutions.

* Maintain work order detail.

* Ability to meet deadlines, work independently within a team environment.

* Ability to support all levels of users in a prompt, professional and courteous manner.

* Additional hours vary depending on department needs.

* Promote and support continuous improvement with the SQMS.

* Perform other duties as required by supervisor.

* Work on-call as needed.

* Minimum 2 years of experience in a WAN environment.

* Understanding and ability to perform computer technician tasks.

* Familiar with Microsoft windows both desktop and server.

* Familiar with Microsoft software.

* Exceptional mechanical and trouble shooting skills.

Interested parties should submit a letter of interest and resume to [email protected].

Human Resources Office

Steamship Authority

228 Palmer Avenue

Falmouth, MA 02540

EOE

Job Type: Full-time

Pay: $48,400.00 - $60,600.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Falmouth, MA 02540 (Required)

Ability to Relocate:

• Falmouth, MA 02540: Relocate before starting work (Required)

Work Location: In person