Information associate

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Exemption Status:

Non-Exempt

Schedule Details:

Monday, Thursday, Tuesday, Wednesday

Scheduled Hours:

8-4:30pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5468 Release Of Information

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Support the practice by following standards and policies in handling medical records, processing records requests and, when needed, assisting front desk staff.

I. Major Responsibilities:
1. Answer telephones, arrange scheduling, take messages, transfer calls, may call patients to confirm appointments.
2. Coordinate chart function; prepare charts, assure that necessary documents are available.
3. Communicates as needed with physicians and other health care professionals to clarify diagnoses or to obtain additional information.
4. Provides charts/documents requested for use in legal actions, following patient consent /confidentiality protocols.
5. Uses computer programs if requested to tabulate and analyze data.
6. Review and prepare documents to ready them for scanning into EHR.
7. Scan documents into batches in scanning module and sort into appropriate folders in patient’s EHR.
8. Accurately release patient’s health information upon receipt of signed authorization from patient/legal guardian in a timely manner.
9. Accurately maintains paper charts alphabetically.
10. Maintain knowledge of current OSHA and CLIA regulations, and Harrington HealthCare System policies.
11. Assist coworkers as possible to assure smooth office operation and delivery of excellent services through teamwork.
12. Perform other duties as assigned.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school completion or GED.

Experience/Skills:
Required:
1. Basic computer knowledge.

Preferred:
1. Preferably, some medical records experience in a healthcare setting.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

On-the-job time is spent in the following physical activities:
1. Stand - 1/3 to 2/3
2. Walk - 1/3 to 2/3
3. Sit - 2/3
4. Talk or hear - 2/3
5. Uses hands to finger, handle or feel - 2/3
6. Push/pull - 1/3
7. Stoop, kneel, crouch or crawl - 1/3 to 2/3
8. Reach with hands and arms - 1/3 to 2/3

This job requires that weight be lifted, or force be exerted:
1. Up to 10 pounds - 2/3
2. Up to 25 pounds - 2/3

This job requires exposure to the following environmental conditions:
1. Infectious Diseases - Up to 1/3
2. Physical +/or Verbal Abusiveness - Up to 1/3
3. Rotating Shifts - Up to 1/3

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.